Rawan Alsayed Email & Phone Number

Dubai, Ae

United Arab Emirates

Orchestrating the end-to-end project delivery, from developing project plans, scopes, objectives, timelines, budgets, and resource allocations while providing quality support for the provisioning of company products and services.•Spearheaded project lifecycle management, enhancing strategy, risk management, customer requirements, deliverables, and quality assurance by achieving a 15% mitigation in rework and a 25% increase in on-time delivery. •Improved team performance by mentoring and sharing lessons learned, ensuring team efforts adhere to project plans, leading to a 30% boost in project fruitful rates.•Addressed conflicts and gaps, implementing recovery plans that cut project delays by 20% and budget overruns by 35%, while managing teams to assure early milestones closure. •Fostered customer satisfaction by 15% through prompt and accurate project updates, delivering solutions that met expectations.

Dubai, United Arab Emirates

Served as the focal point of contact for customers, stakeholders, and cross-functional teams on project implementation and internal program facilitation, ensuring clear communication and identifying project requirements and needs.•LED a range of project activities across 10 sites on the Etisalat UAE migration project.•Optimized resource management and allocation across the EMEA region, aligning with business priorities to streamline change and scope management, revamped adherence to budget and timelines by 80%.•Managed EMEA blockers dashboard and escalation processes to internal associate departments, increasing progress by 45% and fulfilling 90% adherence to commitments.•Directed the SW/ANI Upgrade Program, enhancing cross-team collaboration and keeping project managers & sales directors informed about EOL software for 100+ key accounts, effecting a 40% expansion in customer and partner engagement.

United Arab Emirates

•Supervised an Internal CRM project, conducting meetings to gather requirements and establish goals, and engaged 15+ involved parties to guarantee conclusive system implementation.•Administered the CRM system, managing invoices, quotations, contracts, and generating comprehensive reports, promoted alignment with company objectives, producing a 15% advancement in the operational process.•Allocated support to daily operations by handling project administration, client complaints, and ensuring resource availability, contributing to a 30% growth in response effectiveness and a 55% strengthening in team productivity.

Damascus, Damascus Governorate, Syria

•Implemented project change management procedures, assessing and overseeing scope, budget, and timeline adjustments, and providing recommendations prompting a 30% reduction in project delays.•Monitored and controlled project impediments, providing corrective action recommendations that reduced problem resolution time by 30% and elevated project stability by 25%.•Scheduled meetings and coordinated efforts between Marketing, MIS BSS units, and QA departments causing a 25% accuracy in project alignment and a 15% rise in well-timed deliverables.

Damascus, Damascus Governorate, Syria

•Planned and executed site optimizations, including new area coverage, parameter configuration, and radio site element modifications, ending in a 15% enhancement in network performance.•Ensured implementation of software change requests from the Radio Section.•Analyzed radio counter results and compared them to KPIs, initiating corrective actions that led to a 20% improvement in performance metrics.•Maintained detailed records of corrective and preventive actions for customer complaints, securing a 30% decrease in recurring issues.

Damascus Governorate, Syria

•Bolstered program directors in managing strategic projects and organizing UNFPA-related events, creating a 15% development in target achievement and events coordination. •Developed training content and arranged training programs for 500+ women, enhancing digital skills and reinforcing competency levels by 30%. •Initiated monthly, quarterly, and annual reports for shareholders, ensuring instant reporting by 90% for targets and breakthrough stories.