Rawan N. Email & Phone Number

Mckinney, Tx, Us

Dallas, Texas, United States

Built and maintained customer relationships, offered personalized assistance and followed up oncustomer feedback or concerns to ensure customer satisfaction. Collaborated with other departments, such as marketing, and operations to ensure seamlessonline sales processes and enhance the overall customer experience.

Plano, Texas, United States

• Promptly and effectively managed customer issues via phone and email to reach a satisfactory resolution. Delivered resolution for executive and VIP Influencer escalations, from engagement to completion. • Processed customer billing issues, refunds, compensations using guidelines and judgement to achieve customer satisfaction.• Moderated social media communities, including CMS tags, usernames, Bazaar Voice, Apple Store reviews, and more. Ensured comment and content compliance within the scope of appropriate language, community complaints, conflict, and tagging.• Facilitated Social Media presence through DMs, tagging, engagement, content and more on such platforms as Facebook, Instagram, YouTube, TikTok, Twitter, and other emerging platforms.• Increased positive customer engagement on Khoros platform to 90% within six months.• Managed campaign planning, content calendars, publishing, reporting and optimization across brand and collaborator’s social channels. Managed social creative briefs, tickets and asset needs for all social content. Built social shot lists and managed organic asset needs. Engaged with social posts and created content.

• Designed, promoted, and sold 45 pairs from a custom eCommerce shoe line.• Learned technical requirements to take artistic concepts to viable products.• Learned a brief knowledge of fabric and textiles.

Plano, Texas

Bachelor'S Degree, Foreign Languages, Literatures, And Linguistics

Education record