Ashish Rawat Email & Phone Number

Delhi, India

Noida, Uttar Pradesh, India

• Managed Shopify D2C Websites & E-Commerce portal in getting more visibility on products (Amazon, Flipkart, Myntra, FirstCy, Meesho, JioMart, etc.) • Create and optimize product listings with highly rich content and descriptions on e-commerce platforms to improve search visibility, keyword rankings, and click-through rates.• Managed and optimized the end-to-end operations for Amazon and Flipkart marketplaces, ensuring seamless handling of 2.5K listings, efficient management of 5000 inventory units per month, and smooth order fulfillment.• Planning and executing successful launch campaigns, monitoring, linking up with internal and external teams to drive success.• Perform bulk processing & tagging for orders, pulling reports from Shopify & Marketplaces for data-driven decisions.• Efficiently create and manage bulk product listings for weekly launches and peak times, ensuring timely preparation.• Develop and execute comprehensive D2C & E-commerce marketing strategies to drive traffic, increase conversion rates, and maximize revenue.• Demonstrate expertise in API Integration & leveraging metafields on Shopify for enhanced product information and customization.• Liaising with marketplace managers, solving account issues, building relationships, aligning internal teams for success. • Collaborate with the design team to create visually appealing and persuasive assets for digital advertising campaigns, landing pages, and product pages.• Studying & analyzing competition, own products, search terms to provide deep insights and inputs.• Ensuring inventory replenishment to avoid OOS.• Management of all marketing including deals, promotions and ads, strategizing and executing, monitoring results for optimization.• Plan to grow the online business on basis of various parameters like competitor mapping, pricing, product category• Monitoring all E-Commerce metrics, generating informational dashboards to aid decision-making, analysing data to drive interventions.

Noida, Uttar Pradesh, India

• Directed and oversaw multiple Direct-to-Consumer (D2C) websites in the US, UK, Canada, Global, and India using Shopify plus CMS.• Conducted research to identify new opportunities for website development and optimization.• Collaborated with the UI/UX team, brand marketing, and customer feedback to create consumer-friendly designs.• Coordinated with developers and quality assurance teams to successfully launch new themes and features.• Coordinated effectively with the content and Customer Experience teams.• Oversaw bulk listing of new products, managing inventory, ensuring price parity, implementing discounts, and organizing image directories.• Demonstrated expertise in leveraging Metafields on Shopify for enhanced product information and customization.• Proactively directed product and collection pages for seamless navigation and discoverability.• Executed bulk tagging for orders and customers, pulled reports from Shopify for data-driven decisions.• Proficient in Shopify Plus, managing third-party app integrations, shipping settings, and operational elements.• Utilized Matrixify for advanced data import and export in Shopify, enhancing operational efficiency.• Created and directed discount codes, blogs posts, scheduled theme changes within Launchpad to support marketing strategies.• Ensured web content accessibility and SEO optimization through appropriate alt text for images.• Proactively liaised with the production team to gather necessary information for accurate product listings.• Prepared and maintained MIS reports and other relevant documents.• Facilitated and scheduled email campaigns on Klaviyo, targeting different customer segments.• Ensured website hygiene and maintenance for all regions, including the US, UK, Canada, Global, and India.• Prioritized and facilitated regular catalog uploads, collaborating with content creators, photoshoot teams, and required resources to ensure timely delivery of catalogs.

Delhi, India

• Successfully oversaw operations for multiple Direct-to-Consumer (D2C) websites in both the Indian and UK markets, ensuring seamless functionality and compliance with industry standards.• Executed the meticulous listing of new products, managing inventory stock, updating pricing, and applying discounts across diverse marketplaces to align with industry trends and standards.• Monitored daily sales activities, conducted real-time inventory assessments, and forecasted buying trends. Strategically planned stock replenishment, discounts, and upcoming sale events across different channels based on data-driven insights.• Captured diverse marketing, sales, campaign, and operational data from various marketplaces. • Developed and maintained MIS and other reports.• Ensured the quality of product images by meticulously overseeing styling, photography, and editing processes, meeting industry standards for visual presentation and customer engagement.

Noida, Uttar Pradesh, India

• Monitored all social media contacts via chats, calls or side-by-side to ensure quality standards were met for Paytm.• Performing audits on chats and emails based on parameters and compliance.• Provided coaching feedback to agents to enhance their performance and adherence to quality parameters.• Participated training sessions for new batches regarding quality standards and expectations.• Reviewing performance of the agents.• Generated daily reports highlighting quality deviations and areas for improvement.• Identified issues of non-compliance and elevated reports to senior personnel.

Noida, Uttar Pradesh, India

• Managing Social Media channels for Paytm by interacting with customers.• Maintaining follow-ups with CyberCell regarding bank, UPI, wallet & payment gateway fraud/theft issues.• Maintaining sanity on all social media platforms. Responding/Highlighting/Resolving brand mentions in 15 minutes as per SOP.• Managing the Marketplace vertical to promote the brand & service and gain customer satisfaction.• Analyze and report on social media and online marketing campaigns.

Noida, Uttar Pradesh, India

• Conducting thorough verification of employment, education, references, and licensing background information in accordance with industry standards and best practices.• Crafting detailed reports in compliance with industry standards, while establishing and managing robust records and documentation systems for effective record-keeping and audit trail.• Ensuring the prompt and systematic tracking of all verifications dispatched, maintaining a proactive approach to follow-ups within stipulated timeframes as per industry norms.• Strategically coordinated operations according to objectives and capabilities, effectively to meet demands.

Noida, Uttar Pradesh, India

• Manage emails/chats for Kent Systems, Process orders, prepare correspondence, and fulfill Dealer needs to ensure customer satisfaction. • Built strong relationships with field operations team to support business development opportunities and improve service. Listened to customers' questions and concerns to provide answers or responses.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Senior Secondary, Business/Commerce, General, B+

Activities and Societies: Volleyball, Chess

Secondary, English Language And Literature/Letters, A

Activities and Societies: Vollyball, Chess, Vocational