At the forefront of Indosat Ooredoo Hutchison's ICT systems, my leadership in digital transformation has been pivotal in expanding our digital footprint and ensuring the synergy of IM3 and 3ID Brands. With a strategy that emphasizes data-driven decision-making and AI/ML integration, our team has enhanced operations and personalized customer interactions, contributing to the company's dynamic growth.My role has encompassed managing a multifaceted IT budget and overseeing numerous projects, always with a focus on strategic efficiency and cost optimization. The dedication to maintaining high system uptime has directly translated to improved customer satisfaction, positioning our team as a key player in the telecom industry's competitive landscape.