Leading program management operations for the Customer Experience organization.

Tech Aytpically is a weekly ADHD and Product Management blog and coaching service. I help PMs with ADHD and their neurotypical allies understand ADHD and coping strategies for their personal and professional lives.Founded and grew an ADHD and product management coaching practice focused on tech professionals to help regulate their ADHD and become better product managersPublished 58+ blog posts on ADHD and product management that contain stories, science, and strategies that help nearly 800 neurodiverse tech workers thrive in their careers and lifeAttracted 140+ newsletter subscribers within 12 weeks of launch and achieved monetization in 11 weeks by identifying and engaging a niche audience of neurodiverse tech workers through promotion on Reddit and LinkedIn

Drove product strategy and innovation pipeline as founding CPO, leading cross-functional teams to rapidly identify and serve emerging consumer needs in the US whiskey categoryCreated brand strategy by conducting over 30 hours of consumer research with A/B testing and market data analysis to define brand positioning and go-to-market strategyDriving a 400% increase in sales in 2024 by creating content marketing and product release plans that increase the total addressable market of the US whiskey category by reaching BIPOC, LGBTQIA+, and ally customers Delivered 3 sold-out product releases in under 2 weeks on average by partnering with creative, marketing, and production teams to drive high-demand craft spirit launches

I focus on giving talks about mental health, ADHD, and product management.Product School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work.

Customer and trust transparency PM for a B2B SaAS web accessibility product with 75k+ customersLed a 20% increase in reliability and precision of a core customer-facing metric by releasing an update that included a go-to-market strategy comprised of authoring articles for marketing, risk mitigation planning with sales, and customer successCreated a strategy to drive a 90% increase in product effectiveness, performance, and sensitivity by completing a 1.5-year roadmap to overhaul the backend product platform Established baseline personas and sales processes of 15+ partners by leading customer interviews with product marketing and research teamsCreated a product strategy to drive a 25% increase in annual revenue by analyzing research and market trends to create a dedicated partner experience platform that included SSO, widgets, and embedding

Reliability Maintenance and EngineeringGuided the next generation of enterprise asset management (EAM) and computerized maintenance management system (CMMS) platforms for the world's largest customer. As a product manager of user experience and mobile, I oversaw all customer-facing facets including design, customer solutions, support, accessibility, and trust to 15,000+ technicians in North America. Oversaw the release of 172 features/changes by providing QA, feedback, production direction, and release scheduleLed a 30% increase in customer satisfaction over 8 months by implementing design improvements driven directly by 4 new core mechanisms for customer feedback and engagementFunctioned as a product marketing manager by writing an org-wide bi-weekly newsletter to a 15k+ user email list (avg open rate of 85%), communicating product updates, and platform issues, writing product documentation, and capturing customer sentimentDrove product vision and execution to host 13k+ registered attendees worldwide with activities that included talks, workshops, video posters, VizContest, and special events as the Committee Director of Analyticon, Amazon’s largest internal engineering conference in 2021

Amazon Transportation ServicesFront-end business intelligence product manager that led the development and adoption of internal and external BI tools across Amazon operations organizations worldwide.Led the product vision, engineering, and growth of an analytics platform (Tableau) from 200 users to 100k+ users for 13+ worldwide delivery organizations over 3 yearsDrove and inspired 9 feature releases in Tableau as a strategic customer, impacting worldwide Tableau usersReleased and developed 4 custom Tableau features that saved $2.5M+ in licensing costs in 12 monthsInternally launched the first team-owned Quicksight accounts on Amazon and provided continuous feedback and guidance on how to replace Tableau internallyUnblocked the wider adoption of PerfectMile for ATS by defining and influencing 2 new features (self-service reporting and commenting write-back) as a partner org PMAnalyticon Speaker in 2017, 2018, and 2020 on various topics of BI product managementEvent founder and director for the data visualization conferences of AWS VizExpo, TabCon, and VizContest which hosted a total of 1600+ users in 12 countries

Amazon Transportation ServicesProduct and managed the largest Tableau Server at Amazon. Responsible for scaling reporting for Sort Center operations.

Using UX research of representative end users, market research and brand image, produce lifestyle marketing campaigns with images and videos for companies such as Firestone Walker Brewing, Anheuser Busch Inbev, Fran’s Chocolates, Seattle Beer Week, and Unlimited Fitness

Direct a charity fundraiser that combine breweries, artists, and chefs to create a festival experience that hosts over 1200+ guests a year and promotes 50+ vendors to their target marketsDonated $25,000+ to date to charities including granting a wish for the Make-A-Wish Foundation in 2020

Muay Thai Instructor for all levels focusing on modern strength and conditioning with traditional Muay Thai training.

Enterprise Inside Pre-Sales Engineer3 years of Tableau development, adoption and deployment advisory for some of Tableau’s most strategic customers including Kaiser Permanente, UnitedHealth Group, and ComcastProvided customer feedback and user research to product management that lead to 1 feature releasePre-sales leader with a high of 11.2 million dollars touched and consultant of the quarter award.

I am a Tableau expert and evangelist. I work with enterprise level clients that have included some of the largest and most well known companies in the world. It is goal to make sure that our clients get the most they can from Tableau and also learn Tableau as quickly as possible. I bring data discovery to a crosstab driven world....

Bringing ice cider, cider aperitifs and sparkling cider to the West Coast.Cider education and eventsEvangelist to on and off premise accountsDistribution management of Washington, Oregon, Colorado and California.

Technical support and product evangelist of Tegrity lecture capture to entire UW campusProduct testing, usability inspections and UX research of Tegrity and other Learning Technologies services through participatory evaluation, user feedback, and videos for user support

Oversaw all aspects of research, training, and operations for a cognitive psychology and neuroscience lab specializing in visual semantic memory.Co-authored three peer-reviewed scientific articles based on a longitudinal study with over 100 patients, serving as the head technician.Conducted 3 longitudinal drug studies to highlight early detection methods for FXTAS and dementia, utilizing visual semantic mismatch tasks, EEG, and MRI.As Lab Manager, assembled lab infrastructure, wrote technical manuals, and provided mentorship and training to a team of 8 interns, 5 research techs, and 2 postdocs.