Rawia Malas Holm Email and Phone Number
My passion is to create outstanding customer experiences driven by innovative process optimisation and delivering unique services with a personal touch.I am a positive, results-driven and people focused hospitality manager looking for a new challenge to transfer operational and strategic skills. Having a Spanish-Lebanese background and being fluent in four languages, I understand multicultural environments and adapt with ease when managing different stakeholders.I am enthusiastic about coach style leadership as it aligns with my belief of always sharing knowledge and ensuring an atmosphere of open communication and constant learning. Running operations and projects, I have proven to always remain calm headed and resourceful. I am a proactive team player that pays attention to both the details in daily operations and the holistic business strategy.
Copenhagen Float
View- Website:
- cphfloat.dk
- Employees:
- 12
-
Corporate Partnerships ManagerCopenhagen Float Nov 2022 - Present
-
Property Account ManagerNordic Housing Oct 2020 - Jun 2021Copenhagen, Capital Region, Denmark -
Hotel ConsultantHotel Villa Brinkly May 2020 - Sep 2020Helsingør, Capital Region, Denmark
-
Rooms Division ManagerKurhotel Skodsborg May 2017 - Jun 2019Skodsborg, Capital Region, DenmarkKey tasks:-Responsible for Front Office and Housekeeping departments-Annual budgeting and monthly forecasting to meet division’s financial objectives-Quality control through room and property inspections for cleanliness and aesthetics-Overview guest flow to align product and service development e.g. Hotel packages -Coaching and motivating team to achieve departmental and individual objectives -
Front Office ManagerKurhotel Skodsborg Sep 2015 - Apr 2017Skodsborg, DenmarkKey tasks: -Recruitment, on-boarding, training and coaching of team -Reviewed arrival list for all arrivals and VIPs to check room allocations, amenities and special requests aiming to personalize guest stays -Managed complaints and provided solutions to ensure guest satisfaction and loyalty
-
Reception SupervisorKurhotel Skodsborg Jul 2015 - Sep 2015Copenhagen Area, DenmarkKey tasks:-Link between front and back of house, assuring guest satisfaction and team well being - 24/7 Scheduling aligned with dept. budgets -Room allocation: Ensuring correct room style assigned to hotel guest according to segment, requests, purpose of stay and other events at hotel
-
Staff Training CoordinatorKurhotel Skodsborg May 2014 - Jun 2015Copenhagen Area, Denmark• Organized and communicated internal/external trainings for all hotel departments • Selected, recruited and was the contact point for international hotel school interns • Implemented service guidelines for an accelerated introduction program to the hotel brand,for both Food and Beverage and Front Office teams • Completed the 2015 budget and program for the ‘Kurhotel Skodsborg Performance Academy’
-
ReceptionistKurhotel Skodsborg Jun 2013 - Apr 2014Copenhagen Area, Denmark• Provided consistent high quality service at front desk, meeting and exceeding guest expectations• Implemented training follow-up scheme to ensure teams up to date/following new standards • Kept inventory and direct contact with Georg Jensen brand which the hotel cooperates withCreated hotel’s “Service Manual” outlining standard procedures then trained reception and booking teams. The objective was to implement changes needed to shift from 3* to a 5* hotel. Achieved by establishing standard procedures, raising service level, guiding guest contact and understanding adjustments needed to reach and service international markets
-
Event Sales Executive (Management Trainee)MöVenpick Hotel And Resort Al Bida’A (5*) Jun 2009 - Nov 2009KuwaitManaged events in the social and business sector ensuring a positive client experience.
-
Operational Departments TraineeGran Hotel BahíA Del Duque, Gran Lujo 5*, Sol Melia Jan 2007 - Jun 2007Santa Cruz De Tenerife, SpainSix month internship rotating between different hotel departments in order to gain practical experience: kitchen, service, housekeeping and administration.
Rawia Malas Holm Skills
Rawia Malas Holm Education Details
-
Ecole Hoteliere De LausanneInternational Hospitality Management -
Institut Le RoseyInternational Baccalaureate Diploma
Frequently Asked Questions about Rawia Malas Holm
What company does Rawia Malas Holm work for?
Rawia Malas Holm works for Copenhagen Float
What is Rawia Malas Holm's role at the current company?
Rawia Malas Holm's current role is International Hospitality and Property Manager.
What schools did Rawia Malas Holm attend?
Rawia Malas Holm attended Ecole Hoteliere De Lausanne, Institut Le Rosey.
What skills is Rawia Malas Holm known for?
Rawia Malas Holm has skills like Leadership, Close Attention To Detail, Stakeholder Management, Training And Development, Microsoft Powerpoint, Front Office, Food And Beverage, Catering, Property Management Systems, Hospitality Management, Hotels, Microsoft Office.
Who are Rawia Malas Holm's colleagues?
Rawia Malas Holm's colleagues are Shelley Livingstone, Boo Hilmer, Kveta K., Thomas Thune-Haugerud.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial