Ray Andrew Bondoc Email and Phone Number

⦁Technical head at Cloudstaff Building 3 (Balibago, Angeles City)⦁ Coordinates and assigns work projects such as converting new computer hardware or software.⦁ Evaluates expanding or enhanced computer operations; make recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.⦁ Deployed and manage N-Able(NCentral), FortiClient EMS and Sentinel ONE⦁ Utilizes G Suite, UberTicket, and MSFT applications.⦁ Schedule quarterly preventive maintenance on all IT equipment.⦁ Troubleshooting network issues and configuration.⦁ Upgrading OS and other Pc Systems and hardware peripherals.⦁ Diagnose and resolve software and hardware incidents, including operating systems.⦁ Assist all our Users with any logged IT-related incident when called upon.⦁ Record, update, and document requests using the IT service desk system.⦁ Provides technical support identifying, investigating, and resolving users' problems with computer software⦁Analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary.