Ray Baker Email & Phone Number

New Boston, Tx, Us

Palestine, Tx, Us

Omaha, Nebraska, United States

• Part of the Process Management Team in creating, maintaining along with improving the Service Catalog• Create Knowledge articles for all of Process Management and updating/retiring them on yearly renewal basis.• Ensure consistent, current, and accurate data for all IT Services and assures broad and timely communication regarding the contents of the service catalog to the enterprise.• Worked with Microsoft, Redhat, Oracle on software yearly licensing/trueup and accuracy of license counts for best possible financial outcomes. • Ensure that IT Services are documented appropriately and consistently, working across the enterprise to create, update, maintain, and improve Service Descriptions. • Ensure that the Service Catalog data is utilized appropriately by related Service Management processes and functions. • Coordinate and liaise with the process owners, ensuring that agency requirements for Service Catalog data and procedures are understood and enabled. • Continuous improvement of the service descriptions, including annual reviews of the Service Descriptions and Service Catalog Data. • Work with Service Management teams to support the utilization of Service Catalog data within the Service Management Platform and CMDB. • Managed the ServiceNow Asset System with all Hardware Assets (Computers, Servers, Monitors, Cell Phones, Warranties, software, etc) • Created Workflows inside ServiceNow for Incident, Product Catalog, Change Control, Problem Management, and various other request by departments.• Created all necessary application support procedures/processes, deployment documentation, release notes, etc.• Created Reporting systems from Asset management and CMDB that allowed WestCorp to track hardware warranty replacement dates, schedule hardware deployments, software renewals for software owners, software usage tracking, and yearly budgets.

Houston, Tx

ServiceNow Administrator and Asset ManagerManaged the ServiceNow Asset System with all Hardware Assets (Computers, Servers, Monitors, Cell Phones, Warranties, software, etc) along with recycling with CompuCycle and yearly budgeting.Software Assets: managed all Software licenses, Renewals, Quotes, Purchasing, Yearly Budgeting. Automated all hardware purchases from Vendors from purchasing and shipping equipment to the ServiceNow System, receiving them by using import reports from the time of shipping from Vendors to arrival at Noble.Managed multiple stockrooms across many company locations. Setup shipping from one stockroom to another stockroom with scanning check-in and checkout system inside ServiceNow’s transfer system.Lowered Noble hardware and software cost yearly by accurately tracking all hardware, software usage, by transferring items from one location to another instead of buying equipment for a specific location and removing software licenses that are not constantly being used. Created Workflows inside ServiceNow for Incident, Product Catalog, Change Control, Problem Management, and various other request by departments.

Houston, Tx

Developed efficiency strategies for IT Support with Servicenow ticketing and SCCM imaging systems using automation for moving tickets around and notifying users and managers. Shorting technician time from help desk ticket creation to resolution.Work both hardware and software issues including troubleshooting, replacing hardware, installations (hardware and applications), and the complete set up for new users. Distribute software packaging with automation through SCCM.

•Support end users on offshore Oil rigs with Vantive Ticketing software, and MS Netmeeting.•Administrated Active Directory with user/computer accounts and passwords. •Deployed BP’s COE and Passport project to 5000 users. •Upgraded IBM and Dell laptops/Desktop with hardware changes, (memory, H/D, wireless cards)•Migrated users data & settings from old PC/Laptop to new system. •Trained technicians and users on COE/Passport rollout system.•Managed quality control for technicians to insure quality work was accomplished.

• Create Bids, Design, Install, Hardware (HP, Compaq, Dell) /Software (Windows/Unix) networks for companies and smart buildings. • Perform local area network administration to include account creation, maintenance, LAN and WAN hardware and software configuration and developing system documentation for various companies.• Implement WINS replication, DNS, DHCP, and virtual private network services.• Setup, Install, and administer email clients Lotus Notes, MS Exchange.• Research, respond to and accurately resolved cases of varied complexity, in a timely manner, providing expert solutions to customer problems, ensuring customer satisfaction.• Research, design, or recommend Oracle, MS SQL, or Access databases for various customers.• Designed and built Call Accounting Software Office Phone Systems in MS Access and VB.• Design, and build wireless external lans for customer networks and internet services.

• Network administrator on WAN Windows NT / Unix (UnixWare 7/Open Server 5) network.• Performed local area network administration to include account creation, maintenance, LAN and WAN hardware and software configuration and developing system documentation.• Setup user security for both network and internet access.• Wrote various shell scripts from logins to splash screens for Unix. • Run backup and recovery for all servers and databases with Arcserve.• Project Manager over various HW/SW upgrades and installations.• Supervised and Coordinated database conversion from Oracle to Progress.• Write various PL/SQL and SQL scripts for Oracle and Seagate Crystal reports. • Bridged various OS platforms utilizing TCP/IP protocols.• Oracle, Progress, and Access database administrator.• Created management reports using MS Access, Crystal Reports, and Monarch Software.

Certifiate, Oracle, Unix

Aa, Multimedia