Ray Baker Email & Phone Number

London, GB

Paris, France, FR

Leading the Office of the CTO for the Government and Transport Sector

Paris, France, FR

Paris, France, FR

Paris, France, FR

Paris, France, FR

Paris, France, FR

Southborough, MA, US

Part of the IT Service Management team delivering ITIL and best practice consultancyCreated Storage strategy for asset management companyCreated a service improvement roadmap for European wide law firmCreated Service Definitions and delivery requirements for major Telco cloud computing platform

Overall responsibility of IMSL delivery into area internal systems team (AIS) for over 5,000 users in the UK and IndiaOwnership of industrialisation programmes for IMSL Part of the IMSL management team for the UK and GroupCreation of Steria UK IT strategy and Technical Roadmaps and ensuring delivery of integration projects value of £5k - £1mEnsuring 3rd.

Overall responsibility of Steria's service delivery into the government department against agree SLA and service credit regime for 3500 end usersLine manger for a team of 12 engineers, consisting of three teams- Desktop, 2nd line Server support and remote engineers delivery a Windows XP and resilient Exchange environment to 3500+ UsersAllocation of.

Management and total ownership of Elan's Hardware, Networks and Data Centre hosted resources, ensuring high availability to Elan's 750 Users in 25 offices in the EMEA region.Successful project management (using the Prince2 methodology) of the migration of multiple NT and Exchange 5.5 environments to a single Active Directory and Exchange 2003..

Team leader for team of 6 IT Support Analysts.Overall responsibility for St John Ambulance Network and Server InfrastructurePart of the team that successfully implemented a migration project for all core applications to a centrally managed Citrix XPe solution.Project managed the implementation of St. John's network connecting 42 separate offices across the.

2nd/3rd line support role to 500 users across the UK.

1st/2nd Line support role for 50 users within the London District office supporting Windows 95,98 and NT4 desktop operating systems

This was my first role from full time education;