Ray Breen Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

Defining the learning, development and engagement needs of ESB to promote ESG accross the business; ensuring sustainability is ingrained in our DNA.

County Dublin, Ireland

County Dublin, Ireland

Managing delivery of Smarter Home project for ESB Customer Solutions.

County Dublin, Ireland

Managing development of visual designs for connected home customer interfaces (Apps / Web etc.).Managing a team to deliver of end to end customer journey for connected Home customer pilots as well as developing enduring customer journey for installation and service and in-life product management. Awareness and business development of the latest technology.

Dublin

Proposition Management: Increasing the profitability of existing propositions & developing new propositions in Energy Services. Creation of propositions from existing ideas, and development of new ideas based on industry knowledge and research, driving to make those ideas reality. Data Analysis & Insight: Planning and co-ordination of the consumer insights.

Dublin, Ireland

Product Development: Through analysis & research of the marketplace and requirement gathering from potential and existing clients, created a number of products that were brought to market. These included the development of Experian’s first transactional website and development of a new report tool for large accountancy practicesProposition / Campaign.

Account Management: Provided key link between the client and business, delivered agreed targets for both according to the client’s vision and loyalty strategy plans. Facilitated quarterly client meetings presenting business updates, milestones, tracking, targets and new product potential. Data Analysis: Completed regular analysis of booking trends and.

www.veoliawater.ieProviders of water services and project management to local councils; Key AchievementsManaged the Galway office, with responsibility for the Sligo and Roscommon offices (aprx 15 staff)Managed and supported team of customer service agents. I was directly responsible for coaching and developing staff. Ensured all operations were carried out.

www.ifatelecom.ieProviders of discounted communication products to rural communities; Key AchievementsDeveloped, implemented and managed Credit Control practices and procedures and introduced automated debt chasing systems.Coordinated launch of Broadband product offering in multiple markets and then managed broadband department and staff including faults.

Managed high profile, high maintenance general business and Government accounts acting as liaison to customer for all contact with Sprint-NextelImplemented and supported technological products including various wireless solutions and GPS tracking systems. Worked closely with Government administrators in City, Fire, Police and Federal Agencies to manage.

Key AchievementsManaged day-to-day operations of a new 4* hotel with approximately 50 staff.Worked closely with builders and designers in the pre-opening day preparations.Managed and maintained the daily staffing levels.Produced practices & procedure manuals and training guides for all departments.Created and implemented the procedures and processes for.

Guest Service Supervisor

F&B Operative in Maritim Hotel Stuttgart, Germany.

Msc - Masters, Climate Change, First Class Honours

Bachelor Of Science (Bsc), Management Of Information Systems And It, First Class Honours Degree - First In Class 2019

Education record