Ray Bruner Email & Phone Number

Dallas-Fort Worth Metroplex

Actions involved in achieving success and client satisfaction:Advising Our Business Partners:• Assist and train clients on the use of Aloha Hosted products designed to support the restaurant industry.• Recommend the best standard report to use based on the client’s needs.• Build and assist clients in building custom reports to support operations.• Advise and assist clients in building custom General Ledger exports for integration with GL products like QuickBooks.• Assist in creating exports for integration with payroll service provider.• Assist in uploading forecasting and budgeted data for analysis.Incident Reporting and Tracking:• Properly triage caseloads throughout the day and at the end of the week.• Communicate with clients via phone or email regarding reported incidents (defining the issue, advising, following up).• Troubleshoot incidents using one or more of the following methods: writing SQL queries, researching stored procedures, confirming server status, examining log files, running test reports, and verifying user accounts.• Consult with product developers when escalation is required.• Create incident cases, with full documentation and test examples to present to the development team when necessary.• Document cases in Salesforce while in progress and upon resolution.

Dallas/Fort Worth Area

Transitioned to General Wireless dba RadioShack.Administrator for applications and operating systems used in the business areas of: • Product Quality Assurance • Transport Management and Logistics• Reverse Logistics • National Parts FulfillmentDuties involved in achieving success for each department:• Routinely meet and discuss management needs, issues, and current and future projects.• Provide 24/7 on-call coverage for outages or job failures.• Set up and maintain Unix batch jobs using the CRON job scheduler.• Administer version updates for Unix OS and third-party applications.• Routinely monitor OS status and perform necessary optimizations.• Participate in various stages of the software development life cycle.• Create and schedule Unix shell and SQL scripts for ETL processing.• Assist in designing and building KPIs using Excel and other applications.• Participate in scheduled IT Disaster Recovery events.• Maintain procedures to ensure each system is SARBOX compliant.• Maintain revision controls for all custom programs and scripts.• Log and maintain IT incident reports in the BMC Remedy ITSM platform.• Recommend and participate in projects to improve processes and increase efficiency within the departments.• Perform program analysis and design through the use of flow charts and prototypes.• Provide estimates on cost and work effort for projects.• Create test plans for performing Unit, Integration and End-User testing.• Create documentation for use and procedures for new programs.

Dallas/Fort Worth Area

Transitioned to the Applications Support team with the role of Applications SME, while maintaining System Administrator position. Primarily working closely with the business to design and implement new functionality for improving the product evaluation process.• Designed and built a system of web-based applications for tracking product testing and the product development cycle. The new system replaced the previous text-based user interface, improving analysis and user productivity.• Led the project to migrate all programs for the Quality Assurance tracking system from SCO Unix to HP Unix, allowing decommission of legacy server, while bringing the entire system into alignment with existing IT department systems.• Built the Quality Management Data System (QMDS). A series of web-based applications designed to access data from various systems throughout the company, with the purpose of creating a product profile. The system allowed QAC to go beyond hands-on product evaluation and to begin analyzing trends and consumer behavior.Duties as Unix System Administrator include:• Implementing software changes• Monitoring and maintaining systems and application software• Scheduling and maintaining batch jobs• Querying data for reporting and ETL functions• Coordinating disaster recovery procedures

Fort Worth, Texas, United States

Technical Support Specialist, Product Quality Assurance Tester• Performed Unix administration duties, both software and hardware maintenance, and procurement and installation of new software. • Maintained programs used in product quality evaluations, and developed new applications, as required.• Quality Assurance Product TesterDuties included removing desktop PCs from the production line, inspecting hardware, and running applications to test functionality.Previous role as:Computer Customer Support Specialist• Communicated directly with customers on support lines, trouble-shooting technical issues with computer products. • Evaluated software and hardware documentation for computer products and submitted corrections for future revisions.

Bachelor'S Degree, Business Administration And Management, General

Attended classes at Bedford, Texas campus for completion of Bachelor's degree.

Undergraduate Courses, Business Administration And Management, Information Systems

Requirement courses were taken in pursuit of BA degree. Information Systems courses included Assembly and C languages, along with a course.

Associate'S Degree, Computer Science

Draughon Business College A post-secondary school offering two-year degree programs in Business and Computer Science. Courses taken.