Ray Bryan Email & Phone Number

Tulsa, Oklahoma Area

Tulsa, Oklahoma Area

Managed all technical and procedural activities related to the P&C insurance industry, with enterprise level project management, experience in Auto and Fire claims, insurance legal and regulatory environment, and Excellence in Operations Management.

Columbia, Missouri Area

Served as a member of a special zone transition project team. Later selected as the Transition Implementation Coordinator. Served as the first Auto Quality Claims Manager, reported directly to Vice President of Operations.

Monroe, Louisiana Area

Created a unique business function within the organization, combining Claims Automation and Procedures with Web Design and Development, End User Computing Services, Technical Training and Technical Services to form Technology Support and Education.

Monroe, Louisiana Area

Identified an opportunity to remove green screen, mainframe based user platform and replace it with a PC for all of regional claims leadership well in advance of a planned company rollout. This provided leadership understandings and experience that aided in change management and adoption of the new technology.Initiated PC training for claims and other business functions. Oversaw business process improvement initiatives, recommended solutions and implemented changes in workflows, practices and procedures.

Bloomington/Normal, Illinois Area

Wrote Claims Procedures, evaluated business process improvement recommendations, initiated specific project work to execute on process improvement recommendations. Provided research and analysis to Claim Consultants. Served as a member of a three person crucial enterprise project team that designed the company's first iteration of an Electronic Claim File; wrote procedures, training material, conducted training and implementation oversight of the Centralized Property Claims handling involving the Electronic Claim File.

Houston, Texas Area

Included all aspects of Property and Casualty claims handling, including over 500 days of Catastrophe Claims experience, as a claim handler and as a CAT Office supervisor. Selected to staff an elite team of Senior Claims Specialists handling litigation only claim files.