Ray Cantu

Ray Cantu Email and Phone Number

Head of Labor Capacity Strategy @ The Home Depot
us
Ray Cantu's Location
Greater Houston, United States, United States
Ray Cantu's Contact Details

Ray Cantu personal email

n/a

Ray Cantu phone numbers

About Ray Cantu

• Over 15 years of workforce management experience.• Managed multiple lines of business for top ranking fortune 500 companies. • Synchronously drove performance across 8 U.S sites and multiple offshore locations.• Developed simple tools to drive efficiency and aid plan execution. • Led a team of 30 professionals. Expertise ranging from forecasting, FTE planning, real-time management, and optimal scheduling.

Ray Cantu's Current Company Details
The Home Depot

The Home Depot

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Head of Labor Capacity Strategy
us
Website:
homedepot.com
Employees:
5
Ray Cantu Work Experience Details
  • The Home Depot
    Workforce Optimization Manager
    The Home Depot Mar 2016 - Present
    Atlanta, Georgia, Us
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  • Expert Global Solutions
    Regional Workforce Manager
    Expert Global Solutions Aug 2013 - Feb 2016
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  • Expert Global Solutions
    Workforce Manager
    Expert Global Solutions Mar 2009 - Jul 2013
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  • Expert Global Solutions
    Workforce Management Supervisor
    Expert Global Solutions May 2008 - Feb 2009
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  • Expert Global Solutions
    Workforce Management Lead Analyst / Scheduler
    Expert Global Solutions Jul 2007 - Apr 2008
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  • Expert Global Solutions
    Workforce Planning / Sharepoint Administrator
    Expert Global Solutions Sep 2006 - Jun 2007
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  • Expert Global Solutions
    Workforce Analyst
    Expert Global Solutions May 2005 - Aug 2006
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Ray Cantu Skills

Workforce Management Customer Experience Contact Centers Outsourcing Call Centers Customer Satisfaction Call Center Development Bpo Avaya Technologies Team Leadership Team Building Customer Service Avaya Vendor Management Acd Ivr Contact Center Management Process Improvement Telemarketing Operations Management Sla Iex Inbound Marketing Call Center Productivity Icbm Blue Pumpkin Ewfm Empower Aspect Fte Planning Forecasting

Frequently Asked Questions about Ray Cantu

What company does Ray Cantu work for?

Ray Cantu works for The Home Depot

What is Ray Cantu's role at the current company?

Ray Cantu's current role is Head of Labor Capacity Strategy.

What is Ray Cantu's email address?

Ray Cantu's email address is rc****@****ces.com

What is Ray Cantu's direct phone number?

Ray Cantu's direct phone number is (866) 256*****

What skills is Ray Cantu known for?

Ray Cantu has skills like Workforce Management, Customer Experience, Contact Centers, Outsourcing, Call Centers, Customer Satisfaction, Call Center Development, Bpo, Avaya Technologies, Team Leadership, Team Building, Customer Service.

Who are Ray Cantu's colleagues?

Ray Cantu's colleagues are Kelly Eckelberg, Seon Ragguette, Erika Azua Guevara, Nathan Smitley, James Munroe-Ellis, Rupinder Kaur, Huma Pathan.

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