Ray Champitto Email & Phone Number

Atlanta, Ga

> Expert in Telecommunications Implementation/Provisioning> Experienced in both single mode and multi mode fiber optics including long haul DWDM applications.> Proficient in billing analysis/audits with required knowledge to assure accurate billing and best use of circuits. Responsible for managing collocation projects throughout the US to assure that customers’ power, IP and space requirements are fully met. Coordinated efforts with customers and vendors, to assure a smooth move of data equipment and network services into our NAP locations.

Atlanta, Ga

Directed the development and testing of International Internet Protocol for product line processes and procedures, including high level processes for obtaining product funding and low level processes to assure compliance with proven, efficient methods of operation. Also, managed special projects as assigned by the Director of IP Service Delivery, and select customer projects involving the installation of firewall devices.• Developed and successfully tested Service Delivery and Capacity Planning processes for installing Channelized Access on the IP Select Network, saving valuable Network resources by carrying multiple customer traffic on one T1.5 circuit.• Represented IP Service Delivery in managing the integration of Remote Access and IP Select products, allowing Concert to offer off network access to their IP Select customers.• Created and successfully implemented a plan for the transition of IP Select logical configuration functions from the Service Assurance organization to the Service Delivery organization.• Coordinated efforts of Human Resources, Global Real Estate, Training and Systems and IT Procurement organizations to successfully establish a new Service Delivery center in Paris, France.• Managed the installation of IP Secure firewall devices at international locations for global customers, assuring customer satisfaction, consistently increasing product revenue.

Atlanta, Ga

As a member of the AT&T/British Telecom Global Venture transition team, was influential in developing Customer Care procedures and resolving Customer Care issues relative to the transition of all AT&T international voice products to the new company. • Developed and managed the implementation of a new process in support of the International AT&T/Concert Frame Relay maintenance center in Atlanta, GA, which led directly to a reduction in the average repair time from more than 11 hours to less than 6 hours.• Managed negotiations between Global Venture planners and AT&T International Voice mangers to determine headcount requirements in support of transitioned International Voice products. • Heavily involved with AT&T, British Telecom and Concert experts in assessing existing systems and advising full transition team on which ones to utilize in the new company.

Associates Degree, Construction Technology

Construction Technology

Education record