Ray Chen Email & Phone Number

Harbin

In charge Front Office operation

Changsha

Total in-charge hotel Front Office and Recreation operation.To assistant General Manager to ensure smooth operationswithin the executive department. Monitor daily organization ofall incoming mail, calls and tracing file. Plan internal events andmeetings .Evaluate guest questionsires/supervise Customersatisfaction Tool. Act as an internal mediator betweendepartments. Coordinate publice relation issues and salestransactions. Plan and execute mailings. Wyndham Grand PlazaRoyale, Changsha

Changsha

Be responsible for giving direction to Front Office, BellServices, Concierge/Transportation, Front Desk, ExecutiveFloor, Guest relations Officer, Servicer Center and GuestService Manager departments. The Front Office Manager isresponsible for continually focusing on quality and contributingto hotel profitability through effective cost controls. They mustachieve guest satisfaction targets and team member satisfactiongoals. In addition, they are responsible for developing andtraining team members.

Taiyuan, Shanxi, China

Manage the operations of the Front Office Department byensuring product quality standards are met and that optimumservice is provided to all hotel guests according to the hotel’sand Group business objectives. To perform the human resourcefunction in ensuring staff selection, training, counseling andrecognition programs are adhered to in order to maximizeperformance standards and to adhere to guest service standardsin order to maximize guest satisfaction. Daily Excom meentingattendance, try to increase department revenue like upselling,Transportation, Business Center and telephone. Reduce the turnover rate of the department. Monthly/Yearly revenue burdgeand hotel member enrollment set up and push all the employeeachieve the goal.

Ningbo

As a AFOM position.

Changchun, Zhongshan, Guangzhou

Overseas and direct all aspect of day to day public areaoperations. He is proactive and quick to assess area which needsattention and decisive action. Should always be firm but fairtreatment among peer and subordinates. Ensures effectivecommunication among all Front Office personnel and otherdepartment. Ultimately, the Duty Manager must be an activeliaison between management and the guest.