Ray Chen Email & Phone Number

Taiwan

As account associate for E-commerce channels like Amazon, eBay, Rakuten, Newegg, Walmart, WordPress and shopify. Assisting sales and marketing team to reach sale’s goal by promote brand awareness, analyst consumer’s shopping behavior, product review, CRM, etc. Furthermore, I am a BQool software product team member for identify bugs/error, testing, to contribute ideas and suggestions for UI, UX and AI software development. - CRM and RFM Analyze (Excel Pivot Table)- 24 hours customer service and return/refund costs control- Handling for products, customer, marketplace eCommerce management.- Create SOP and Principle for Customer Service Department- Make adjustment to respond market, seasonal, policy, or other’s changes- Familiar SEO, Keywords, Marketing, Advertisement, and Promotion - eCommerce Brand and Analysis Strategy, specialize Amazon & Walmart- A/B Testing, UX and Creative to assist BQool R&D- Provide latest updates & information to BQool PM & IT departments- As a user experience tester for new feature development and contribution.

Taiwan

Taipei City, Taiwan

I worked as an automobile sale for Hyundai at Taipei City. I had sold my first car within 2 weeks as a rookie. - Always Greeted and actively listened to customers to explore their needs and provide recommendations based on automotive requirements.- Explore new customers at local area and social media- Informed customers on associated car dealer services and products such, warranties and maintenance