Raymond L Coble, Jr., Mba Email & Phone Number

Scottsdale, Arizona, United States

• Leading a team of Professional Services Managers who specialize in deploying Axon's VR Training platform to First Responders around the Unites States. Collaborating with VR Sales Leadership and the VR Product Team to.
• Providing comprehensive training to Professional Services Managers, and partner with the VR Sales Team to improve product adoption and utilization.
• Successfully onboard new team members in a timely and efficient manner.
• Facilitate clear and consistent communication between the VR Professional Services team and the VR Product Team, ensuring alignment on product needs and changes.
• Develop enhanced technical documentation and processes, empowering the Axon Technical Support team to deliver superior customer service and improve overall support quality.

Scottsdale, Arizona, United States

• The strategic role as a Technical Project Manager involves planning and organizing the internal/external resources and the necessary time for successful completion of projects. As the project manager a critical role is.
• Providing activity and resource planning
• Organizing the internal project team
• Monitoring progress milestones
• All while ensuring customer satisfaction

Scottsdale, Arizona, United States

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services. Join Forces with Axon Teams to triage and prioritize agency change and feature requests. Provide front line.
• Use SalesForce to track and update support cases. Create support escalations and track their progress using Jira. Research and track Axon products with MS Dynamics. Use InContact, RingCentral, and Zoom to communicate.
• Follow up with clients to ensure their systems are fully functional after troubleshooting.
• Log & provide detailed notes on each customer interaction.
• Develop knowledge base articles on frequent and critical issues.
• Solve problems effectively in a continually evolving environment.

East Wenatchee, Washington, United States

Started and grew IT network consulting business, developing and administering LANs for local organizations. Served as acting Network Director for East Wenatchee Police Department, 2007–2019, creating and administering effective, state-of-art network. Cultivated long-term business relationships with area business leaders.

East Wenatchee, Washington, United States

• Initially recruited as patrol officer, promoted to Sergeant then to second-in-command of 24-member city police department. Directs daily operations, ensures compliance with current best-practice policing procedures and.
• Served as Accreditation Manager for WA Association of Sheriffs and Police Chiefs; restructured department according to industry standards, reducing liability and enhancing employee accountability.
• Enhanced employee recruiting, training, and onboarding by standardizing field training according to industry standards, avoiding costly lawsuit, cutting need for re-training, and increasing staff productivity.
• Re-established friendly relations with regional law enforcement agencies after years of distrust, improving collaboration, reducing violent crime by 17% between 2017 and 2018 per FBI UCR, and decreasing service call.
• Served as Director of Networking until full-time IT professional hired in 2019 in addition to police leadership duties, maintaining state-of-art police IT network over 12 years. Implemented state-of-art phone and.
• Mentored law enforcement staff to achieve beyond expectations; helped patrolman disappointed by lack of advancement achieve Sergeant designation; enabled patrolman with medical issue to gain place on drug task force.

East Wenatchee, Washington, United States

• Recruited as patrol officer, promoted to Sergeant with daily operational supervision of 4 patrol officers. Defined shift priorities, managed scheduling, ensured ongoing training and certification, and conducted.
• Gained Police Chief's, City Council's, and Mayor's buy-in for purchase of departmental cell phones for patrol officers, ensuring optimized and secure intra-agency and inter-agency communication, and enabling immediate.
• Led policy and procedure transformation to bring departmental manual up to current national best practices, collaborating with Lexipol in adopting current industry best practices and ongoing training.
• Earned First Level Supervisor certification from Criminal Justice Training Commission, 2015.

Wenatchee, Washington, United States

• Collaborated with partners in growing IT consulting, network design, and computer repair company serving businesses throughout Central Washington state. Directed customer IT projects including bid process, client.
• Managed East Wenatchee Police Department / RiverCom emergency computer-aided dispatch project, remediating dropped signals with department by evaluating and recommending new VPN equipment and creating and configuring.
• Directed network connectivity enhancement project for multi-location Seattle company after problems caused by transition from Windows NT to Windows Server 2003 by another vendor, creating robust system to eliminate.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts (Ba), Information Technology - Computer Forensics

Activities and Societies: Suma Cum Laude

Associate Of Arts And Sciences (Aas), Network And System Administration/Administrator