I have been a Contact Centre Team Leader for 8 years but have been in customer services for 15 years!In that time I have developed advanced communication skills and am able to engage with people at all levels and from various backgrounds, developing and maintaining excellent ongoing business relationships with customers, staff, decision makers and stakeholders alike.I have experience at recruiting, training, coaching and mentoring of staff members, providing them with skills, empowerment and appropriate resources to obtain set goals and targets.