Skills: Elder Care · Operations · Revenue Management · Data Analysis · Reporting & Analysis · Customer Service Management · Talent Management · Succession Planning · Service Standards · Financial Literacy · Key Performance Indicators · Financial Education · Budgets · Customer Service · Training · Recruiting · Business Development · Problem Solving · Communication · Analytical Skills · Management · Interpersonal Skills · Leadership · Planning · Operations Management · Change Management · SOP Development

In this role, I oversaw all business operations and processes, responsible for the well-being of the company’s overall financial growth and stability in terms of making a loss or profit. I ensure that overall business operations are efficient and effective and that the proper management of resources and distribution of services to clients is conducted. Here, I utilised my excellent conflict management skills to prevent problems between team members, as well as ensure that the roles and responsibilities of each and every employee were clearly communicate and accomplished in a timely manner. It was my job to liaise with internal and external stakeholders, managing and resolving complaints promptly and in a professional manner. I was tasked to integrate industry input in improving standards within the market, embracing innovations to improve outcomes for each business cycle. Furthermore, I managed the performance of each employee, facilitating training management in order to improve internal processes and ensure employees worked as a cohesive unit. Finally, I provided a solid leadership model for the employees and encouraged them to meet their targets whilst also detecting skill and performance gaps in employees in order to develop training plans accordingly.

Here, I liaised with all the medical professionals within and outside of Australia in terms of the overall management of the course. I was responsible for liaising with international contacts and assumed responsibility for Occupancy Management. I also presented monthly course reports to the clinical educator, collaborated with administrators and teachers on specific plans of action, as well as maintained up-to-date on business operations, including positive and negative impacts on implemented plans and strategies. Moreover, I improved program effectiveness by implementing strategic process improvements, as well as worked with support teams to resolve issues with product, service or accounting areas. Lastly, I ensured the provision of exceptional customer service at all times.

In this role, I provided personalised support to disabled individuals, including but not limited to, performing daily living tasks such as dressing, personal hygiene, shower and toilet, cooking, budgeting and transportation. I was responsible for providing holistic and genuine emotional support to all clients, encouraging them and providing them with activities that help promote and enhance their sense of independence. I identified client needs and coordinated plans for travel and out-of-town functions. In addition, I made sure to maintain clean personal areas and prepared healthy meals to support client nutritional needs.