Ray Daly Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, Leinster, Ireland

Proactively managing and executing the Business Controls risk management framework across the operations department. Providing support and challenge to senior management on all things risk and control as a valued member of the operations management team. Coordinating and leading on all ongoing and ad-hoc risk reporting to senior management. Leading on all engagement with external / internal audit, compliance monitoring and all 2nd line units. Motivating staff members with responsibility for their development and professional growth.Key Achievements• Developed a priority rating matrix for operational risk events which led to a greater view of materiality and gave senior management clear sight of significant risks across the bank. • The matrix helped give clarity on trends and where significant issues were occurring, and allowing better allocation of resources to the preventative actions required.• Created a risk scan template that allowed better view of associated risks and controls to processes and also linking these to the Group Key Controls utilised globally. This linking allowed entities to better compare and leverage each other’s processes to create stronger, more consistent, control environments.• The risk scan template was deemed ‘best practice’ by Group Operational Risk and provided to all global entities to be leveraged.• Led and executed the successful wind down of the Operations department as part of the banks overall exit from the Irish market.• The department consisted of c. 15 separate business units with each decommissioning across different timelines with different regulatory / compliance requirements to be considered.• Liaising with departments across the bank on the execution of our wind down plan to ensure there was no conflict where another department had a reliance on Operations.

County Dublin, Ireland

Established and promoted a proactive risk and control culture across the department. This was achieved through various activities such as risk awareness training, awareness communications, as well as presenting to staff during Townhalls to encourage all staff keep risk at the forefront of their thinking. Responsible for oversight of the operations control environment and ensured appropriate governance was adhered to for the implementation of new processes and controls.Key Achievements• Creation of the annual control testing review schedule following consultation with senior management on the areas of focus.• Execution of the independent control testing schedule across Operations as well as working closely with business units to capture and resolve action plans on the back of identified issues.• Reporting and presenting of the control testing results completed to senior management.• Acted as the subject matter expert for support and guidance on all risk, fraud, compliance and control related queries and requests for staff within Operations.

County Dublin, Ireland

Project managed all incoming new work to the Dublin office as part of the expansion of the Deutsche Bank footprint in Dublin. Maintained governance oversight of the Operations and Customer Service teams.Key Achievements• Liaised with senior stakeholders to identify opportunities for the expansion of the Dublin office.• Engaged with the IDA Ireland (Industrial Development Agency) on grants and initiatives as part of building out the Data Unit within the Dublin office.• Successfully delivered the initial phases of the expansion project in Dublin.

County Dublin, Ireland

Provided governance oversight on the Operations and Customer Service teams. Developed and rolled out risk training to all staff. Completed daily, weekly and monthly risk reporting for the service centre in Dublin.Key Achievements• Created and ran the ‘building a proactive control culture’ (BPaCC) initiative to embed a control first mindset.• Carried out monthly risk meetings with senior management which included leading the monthly meeting with the Country Head.• Worked as the Disaster Recovery & Business Continuity Coordinator.

Cabinteely, Dublin, Ireland

Previously worked in Bank of Ireland as a member of the Operations Enablement (Change Management) division within the Post Office (UK) Financial Services department. In this role I utilised my problem solving traits, my team work abilities and my leadership skills. I led many of my division’s projects, managing such from planning right through to completion, insuring the highest quality of work was delivered at all times. I was part of a team that went to India to manage the transition to a new outsourcer. This involved process training, work load management, error resolution and acting as a POC / SME

Electrical Services & Energy Management, Energy Management, Engineering

I completed an Honours level evening course at Dublin Institute of Technology studying Electrical Services & Energy Management to further.

Manutronics Automation, Engineering

I previously completed a course in Manutronics Automation in which I received a 2.1 (upper merit) degree. This degree gave me knowledge.