Ray Dash Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Promoted for exhibiting exceptional work ethic and increasing end-user satisfactionProviding technical support for 1,000+ end users via phone, email, and Freshservice, including 100+ on-site usersImplemented PXE OS deployment framework, increasing number of computers imaged while reducing PC configuration times Creating and maintaining OS images used for computer deploymentsImaging and deploying new devices, including re-imaging and re-deploying hardware when appropriate Managing IT equipment inventory, coordinating e-waste recycling procedures

Philadelphia, Pennsylvania

First point of contact for 500+ end users via phone, email, and IT ticketing system Generating user self-help documentation Resolving company remote network connection issues including VPN and Remote Desktop Protocol Responsible for the servicing and maintenance of all office printers, including ink and toner purchasing and submitting meter reads to vendorsCreating project directory structures, resolving file name and path location errorsMaintaining Active Directory OUs to ensure proper Group Policy application Setting up and relocating workstations to maximize team collaboration efforts

Supported faculty, staff and students at the Abington campus by providing first level technical supportSet up wireless and wired internet connections, and performed troubleshooting via phone and in-personManaged 8 computer labs at the Berks campus, and resolved technical and smartphone errorsSupervised a team of IT consultants during a restructuring of the faculty offices which included moving PCs from one area and connecting them to the network at their new locationsHandled large volumes of incoming calls from students and faculty usersAddressed computer hardware issues including their peripherals such as wireless printers and scannersEntered tickets into asset management database

Greater Philadelphia Area

Planned marketing strategies using social media to raise awareness about Career Center servicesMaintained a weekly blog using Wordpress giving interview skills and career adviceDesigned marketing materials to promote college-held job fairs and open housesDeveloped the Career Center’s initial Pinterest profile to visually detail what the center offers

Greater Philadelphia Area

Drafted the name and copy for select pieces of fine jewelryMeasured, priced, and uploaded product information to the company websiteCollected product information into the central inventory database using Google Docs

Greater Philadelphia Area

Assisted an office of 17 attorneys that included filing, scanning, faxing, and photocopyingPerformed data entry using Microsoft Excel to document over 1,000 new cases per yearIntroduced a new, streamlined system that allowed attorneys easier access to archived case filesHandled all office mailing duties including shipping via USPS and FedExDeposited money into the firm’s account on a daily basisClosed and boxed case files for archive storage