Ray Davidson Email & Phone Number

Leicester, United Kingdom

Supporting a range of electronic monitoring contracts worldwide. Provision of technical support to sales activities, including presentations and advice to Government officials. Preparation and delivery of training. Building relationships with key stakeholders and managing technical and logistics support to customers. Negotiating and monitoring SLA with customer’s management team. Liaison with equipment designers, accounts and production to ensure contracts are delivered within contractual agreements. Account Management. Providing evidence in UK Crown and Magistrates Courts as 'expert witness' in cases involving electronic monitoring.

Stockport, United Kingdom

Responsible for the development and implementation of a global service strategy for the company, creating and delivering a high quality, comprehensive and standardised service and support package to our customers worldwide.Trolex systems and products are relied on the world over to detect gases, monitor other key environmental conditions and optimise machinery performance. They're intrinsically safe, carry independent accreditation and are at the forefront of safety and condition monitoring technology.Designed with an in-depth understanding of safety critical industries, our innovative solutions streamline operations and keep installation, maintenance and downtime to a minimum. We are dedicated to protecting people whilst helping to improve operational performance and reduce costs.

Leicester, England

Responsible for small team supporting electronic monitoring contracts worldwide. Provision of technical support to sales activities, including presentations and advice to Government officials. Preparation and delivery of training. Building relationships with key stakeholders and managing technical and logistics support to customers. Negotiating and monitoring SLA with customer’s management team. Liaison with equipment designers, accounts and production to ensure contracts are delivered within contractual agreements. Providing evidence in UK Crown and Magistrates Courts as 'expert witness' in cases involving electronic monitoring.

Grantham, England

Responsible for developing and managing a new customer service department of over 30 multi-skilled advisors, providing a range of council services across 4 area offices. Establishing and monitoring SLA’s with each service department. Recruiting staff. Optimising use of resources, including the implementation and development of CRM application. Creation of staff training and development plan. Setting and monitoring KPI’s. Managing annual budget of >£600K.

Various In Uk, Netherlands, Germany, Kuwait

Various roles and locations as follows:Systems Engineer, Operational Evaluation.Responsible for providing specialist technical advice to sponsors of large scale IT and communications projects, including evaluation of newly procured command and control systems. IT Service Delivery Manager.Responsible for managing all aspects of Information Systems support for a base of over 4000 IT users. Management of Service Desk, systems administration and support, security and resource management of accountable IT assets. ICT Support Manager, Kuwait Managing a team of operators and technicians, providing all IT and communications facilities on a front line operational airfield. Engineering Operations Manager Managing team of technical staff providing a helpdesk facility for Royal Air Force detachments around the globe, operating a wide variety of specialist voice and data communications equipment. Project Manager, NATO Part of a multi-national team providing project management and operational support for communications and IT systems across mainland Europe. Site Project Manager Managing teams employed in the installation of airfield navigation and radar equipment and VHF/UHF/landline communications. Technical Operations Manager Responsible for managing the maintenance operations for Air Traffic Control communications, radars and navigational aids.