Ray Dicker Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Responsible for the UC / AV and workplace product portfolio for Telstra, delivered into our SA Government client base.Negotiated deals in the order of $5m total contract value end to end including customer and vendor relationship management and internal solution development.

Solution designer for Telstra products and services, specialising in data networking, SD-WAN and SASE networking outcomes.Involved in several firsts for the hub, including first round of agile Product Owners and first solutioning and delivery of Telstra's new Managed Velocloud SD-WAN solution.Mentor and trainer to the direct team and the wider hub, with over a dozen technical and product training sessions built and delivered in the first year of working in the hub.Liaised directly with both technical and non technical customers to close deals and support non technical sales staff.

50/50 Secondment into the Project Michelangelo and Cross Domain Team (Project Corolla) to work on development of Telstra's new Adaptive Networks and Adapt S1 product offerings. A great experience with lots of learnings, working with some great people in the Product and Technology side of the business. Brought to market Telstra's first SD-WAN / Security SASE hybrid product, working with a cross functional agile team during COVID lockdowns. The team and I steered approximately $10m of investment to bring the product to market.Awarded Group Executive Award by David Burns for achievement of building the product and a $20m pipeline from a standing start within 12 months.

Hunter role with a focus on business acqusition and cross selling to existing Telstra mid market customers.Senior role in the team with a secondary role as technical and sales mentor to more junior members. Exceeded new sales acquisition targets every FY year while in the role.

Adelaide

Providing IT solutions to Telstra's Global & Enterprise clients. And loving every minute of it .Worked on top 200 accounts of Telstra, including strategic customers such as AGL. Covered the full range of Telstra products and services, including managed services, data networks, voice and mobile services. Worked through technology tranformations on large wide area networks such as Woodside and Chevron, providing solution design and working directly with the customer stakeholders to build solutions and gain acceptance.Met or exceeded sales targets each year in the role.

Adelaide

In conjunction with my partner, we are Casa Canines, breeders of quality retrievers in the Adelaide Hills.We aim to provide the best dogs possible to loving family homes, and to organisations who train assistance dogs.We are registered breeders, and all our breeding pairs are hip and elbow scored as well as being DNA and temperament tested, to ensure that our pups will go onto being happy and healthy members of your family, and reliable assistance dogs. We employ both ENS and Puppy culture puppy raising and training programs with our puppies to ensure they reach their full potential as well rounded and healthy members of society, we work hard to teach our puppies the skills and attitudes they need before they start their new lives with you.We are interested in speaking to any dog trainers or public/private organisations who train dogs as assistance dogs (either to pass the Public Access Test or informally as trained companion dogs).

My side hustle - providing mechanical, electrical and tuning services to the South Australian community for their Mazda MX-5 sports cars.Services include specialist mechanical and auto electrical work, electrical system modification and design, ECU conversions and troubleshooting as well as tuning services. ECU vendors covered include Adaptronic, Haltech, Speeduino and Megasquirt 2/3 as well as some older niche vendors.Recognised by the MX-5 club of South Australia with the "club hero" award in 2020. Previously active on the club committee and selected for the club team for the clubs team entry into the Peter Hall 6 hour regulatory event. Team captain for two years, best team result of 4th out of 28 teams (2016/2017).Built the business from nothing to a fully equipped workshop with dyno tuning services with an order book 3 - 6 months in advance.Trading on Saturdays by appointment only.

South Australia, Australia

Handling sales and high level solutioning of services from straight colocation through IaaS, PaaS and various managed serivces stacks. Liased directly with customers to ascertain technical requirements and build designs and proposals.

Adelaide

Worked with the business owner and the service desk manager to bring managed infrastructure services to the market in South Australia.

Tasked with developing and building business relationships based on cloud provisioned services.Started with zero business, finished with $25k in monthly recurring revenue from managed services clients across Adelaide, and a portfolio of approximately 70 repeat customers.Sold the first managed service contract in Logic Plus history, and assisted the SDM with building the managed services offering, including infrastructure / helpdesk / managed antivirus and the first generation of Logic Plus' hosting services.Gained significant experience in the ICT requirements of medical professionals and their allied health service partners.

South Australia, Australia

Various roles - workshop tech, field engineer, sales support, account exec, purchasing coordinator, support coordinator. All while still looking after the service desk.

Adelaide, South Australia, Australia

Managed a ITIL based helpdesk function with 5 FTE resources and approx 3 FTE contractors. Delivering managed services for infrastructure to mid sized enterprises with between 5 and 200 seats.Within 3 months of taking on the role, billable hours for the engineering team increased 20% compared to PcP.Rolled out some of the first MS SPLA license based hosting solutions in Adelaide, including the new voice stack from MS - Office Communication Server.

Bachelor Of Computer Science, Credit Gpa

Winner Motorola award (2010) for top of class in course "Computer and Network Security"

Bachelor Of Management, Credit Gpa