Ray Dillard, Mba Email & Phone Number

Minneapolis, Mn, Us

Employ keen focus, attention to detail, and reliability to plan and direct all facets of the IT business strategy for the Medtronic Restorative Therapies Business Division. Remain committed to driving the global information technology strategy in the business unit by collaborating with the Neuromodulation, NeuroVascular, Surgical Technologies, Spine and Biologics IT leaders and Shared Service IT & Global Technology Council to manage the strategic technology decisions and adjust strategies when needed. Career Accomplishments: Led the local project needs linked to the restorative therapies strategy and collaborated with IT peers to develop the overall global IT technology strategy.  Fulfilled the role of a senior IT leader for the spinal organization and sat on the executive staff team for the division.  Acquired the CIO Award for exemplary performance in leveraging IT to support business competitiveness and customer data integration.  Awarded the Medtronic Spine & Biologics Unsung Hero Awards for two consecutive years.  Restructured and reorganized IT organization. Aligned support domains to business needs, filled leadership roles with strong credible staff, created governance model, improved visibility and credibility to global organization.  Boosted portfolio delivery by 25%+, while laying foundation for development of Global Commercialization Process Team, by developing and managing IT PMO. Created high performing team, methodology, execution, and reporting infrastructure. Optimized product planning, sourcing, production, and distribution by partnering with clients to design and automate technology applications including SAP upgrade, sector-wide labeling solutions, and software validation model. Established Tier 1 support level, while delivering $500K annual savings by implementing CNC automation, upgrading infrastructure systems, and aligning with Pyramid at Bartlett manufacturing operations.

Minneapolis, Mn, Us

Guided a diverse, technical, and inspired IT staff to support the completion of various business functions (including marketing and sales, clinical, sales support, and research & development) and process areas. Provisioned sound solutions that included SAP, AGILE, Siebel, Salesforce.com, CRM, internet applications, and spine specific websites. Managed all levels of technical support members, business analysts, system and application developers, and mid-level managers to ensure company objectives are met. Drove technical and business initiatives throughout all aspects of project and program management. Ensured the Spine Team supported field sales organizations and surgeon customers that have diverse support requests and accountabilities. Coordinated resources that provided patient education tools, content plans for consumer and product websites, and global interactive strategies for the internal customers, as well as the surgeon and hospital customers. Career Accomplishments: Consistently facilitated business growth by pairing with business executive leaders to champion numerous complex goals.  Contributed to succession planning by establishing on-site Master degree program affiliated with Christian Brothers University. 40+ employees enrolled with majority from IT. Played vital role in successful acquisition and integration of $125M biologics company in 2010. o Implemented corporate integrity agreement and led technology team to integrate network, desktop, security, infrastructure, and applications components 4 weeks ahead of schedule, under budget 15%, and with rapid systems application including international SAP implementation in Europe.  Recognized with CIO Award for Best Deployment by leading end-to-end implementation of global SAP ERP for instrument manufacturing plant on time, within budget, and with no negative impact on operations despite new program format and process.

Minneapolis, Mn, Us

Supervised all applications and infrastructure services provided through a shared services organization, including Help Desk, Desktop, Intel, Unix, Data Center, AS/400, LAN/WAN Network Services, and Project Management. Met, monitored, and presented service level agreements (SLAs) to the client on behalf of the Shared Services IS Services (both application and infrastructure services). Exercised analytical skills to pinpoint future demand and used engagement process to ensure PMO and solution manager awareness for IT initiatives and projects. Provided project management or acted as a project liaison on the behalf of the client and Global Business Solution Information Services. Maintained oversight of issues for applications and infrastructure, including the management of 21 employees at Medtronic Sofamor Danek (Memphis, TN), Medtronic Xomed (Jacksonville, FL), and Medtronic Navigation (Louisville, CO) locations. Career Accomplishments: Led the successful integrations of shared services for the Sofamor Danek and Navigation businesses.  Served as the Ultimate Business Unit IT Client Single Point of Contact for business engagement, communication, and issue escalation; strategically eliminated the time clients spent on getting the right answer and locating the right expert.  Implemented the Voice of the Business Customer back into the GBS IS organization.

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Master'S In Business Administration

Graduate Certificate In Business Ethics

Certificate Of Project Management

Bachelor'S In Computer Science