Ray Doyle Email & Phone Number

Brisbane, Australia

Manager Strategic Operational Projects(Mt Isa Line recovery taskforce and NCL loop elimination) Queensland Rail NetworkBrisbaneFeb 19 – June 2019Manager Strategic Operational ProjectsQueensland Rail NetworkBrisbaneSept 18 – Feb 2019Manager Strategic Operational Projects (Response and Recovery Project Management - Formation Integrated Operation Planning Division)Queensland RailBrisbaneFeb 2018 – Sept 2018Manager… Show more Manager Strategic Operational Projects(Mt Isa Line recovery taskforce and NCL loop elimination) Queensland Rail NetworkBrisbaneFeb 19 – June 2019Manager Strategic Operational ProjectsQueensland Rail NetworkBrisbaneSept 18 – Feb 2019Manager Strategic Operational Projects (Response and Recovery Project Management - Formation Integrated Operation Planning Division)Queensland RailBrisbaneFeb 2018 – Sept 2018Manager Strategic Operational Projects (Delivery Lead Comm. Games) Train Service DeliveryCitytrainQueensland RailAug 2017 – Febuary 2018A/General Manager Rail Management Centre and Operations Rail Management Centre & Operations CitytrainQueensland RailBrisbaneJuly 2017 – Aug 2017Manager Strategic Operational Projects,(Railfail Taskforce……RTC Roster/Resource Allocation) Train Service DeliveryCitytrain Operations, Queensland Rail, BrisbaneJan 2017 - July 2017Manager Strategic Operational ProjectsNetwork, Queensland Rail, Brisbane Jan 2016 – Jan 2017Manager, Business Operations Centre SouthQueensland Rail, Brisbane.November 2012 – Jan 2016 Show less

Brisbane, Queensland Australia

Lead tactical and strategic delivery roll in the identification, redesign and implementation of operational processes and procedures for QR.

Brisbane

Brisbane

Responsibilities:• Provide senior leadership on strategic project delivery issues in a dynamic and changing passenger transport environment• Lead operational commercial and strategic management of Customer service project deliveries, safety performance and other relevant project delivery aspects• Lead the establishment of collaborative and constructive relationships, industry wide to facilitate positive stakeholder experience as well as improve effective delivery• Develop and… Show more Responsibilities:• Provide senior leadership on strategic project delivery issues in a dynamic and changing passenger transport environment• Lead operational commercial and strategic management of Customer service project deliveries, safety performance and other relevant project delivery aspects• Lead the establishment of collaborative and constructive relationships, industry wide to facilitate positive stakeholder experience as well as improve effective delivery• Develop and implement a strategic approach to project management to ensure projects are appropriately managed and delivered in a consistent framework • Drive a commercial orientation throughout the project delivery function emphasizing the strategic, efficient and effective use of resources and identifying and pursuing opportunities to anticipate demand, improve efficiencies and reduce costs• Participate in relevant government bodies, industries associations, and other stakeholder groups to influence the direction of the rail industry• Establish and lead a culture which values safety excellence, operational excellence, the environment and workplace diversity• Design and implement risk mitigation strategies associated with the introduction of changed processes.Achievements:• Successfully led the portfolio of projects which resulted in Queensland Rail becoming the first public transport authority in the world to achieve certification against the International Customer Service Standard.• Designed and effectively established a dedicated project/program delivery business unit, inclusive of all documented processes, aligned to the organization's Governance Management Framework• Successfully designed and led a number of change management strategies which enabled Queensland Rail to achieve a changed business direction of customer focus. Show less

Responsibilities:• Provide senior leadership on strategic project delivery issues in a dynamic and changing passenger transport environment• Lead operational commercial and strategic management of Customer service project deliveries, safety performance and other relevant project delivery aspects• Lead the establishment of collaborative and constructive relationships, industry wide to facilitate positive stakeholder experience as well as improve effective delivery• Develop and… Show more Responsibilities:• Provide senior leadership on strategic project delivery issues in a dynamic and changing passenger transport environment• Lead operational commercial and strategic management of Customer service project deliveries, safety performance and other relevant project delivery aspects• Lead the establishment of collaborative and constructive relationships, industry wide to facilitate positive stakeholder experience as well as improve effective delivery• Develop and implement a strategic approach to project management to ensure projects are appropriately managed and delivered in a consistent framework • Drive a commercial orientation throughout the project delivery function emphasizing the strategic, efficient and effective use of resources and identifying and pursuing opportunities to anticipate demand, improve efficiencies and reduce costs• Participate in relevant government bodies, industries associations, and other stakeholder groups to influence the direction of the rail industry• Establish and lead a culture which values safety excellence, operational excellence, the environment and workplace diversity• Design and implement risk mitigation strategies associated with the introduction of changed processes.Achievements:• Successfully led the portfolio of projects which resulted in Queensland Rail becoming the first public transport authority in the world to achieve certification against the International Customer Service Standard.• Designed and effectively established a dedicated project/program delivery business unit, inclusive of all documented processes, aligned to the organization's Governance Management Framework• Successfully designed and led a number of change management strategies which enabled Queensland Rail to achieve a changed business direction of customer focus. Show less

• Responsible for the strategic leadership, co-ordination and management of Station enhancements to achieve customer service business objectives in accordance with legislative requirements• Lead the key capital and maintenance programs in a dynamic changing environment• Manage the implementation of Quality Safety and Environmental Systems, policies and procedures, including all aspects of the Safety Management System and other relevant legislative and regulatory responsibilities… Show more • Responsible for the strategic leadership, co-ordination and management of Station enhancements to achieve customer service business objectives in accordance with legislative requirements• Lead the key capital and maintenance programs in a dynamic changing environment• Manage the implementation of Quality Safety and Environmental Systems, policies and procedures, including all aspects of the Safety Management System and other relevant legislative and regulatory responsibilities Achievements:• Successfully designed and delivered a list of prioritized infrastructure enhancements aimed at improving operational efficiencies in a suburban passenger environment within a budget of $20million.• Successfully represented QR in the attainment of state government funding associated with the establishment of station based infrastructure. Show less

• Lead and provide strategic management of Traveltrain Services across the regional area through best practice in operational delivery• Lead the development of relevant strategies focusing on improving safety and operational performance• Ensure reliability, productivity and reduction of delivery costs whilst ensuring all legislative, regulatory and Safety Management Systems responsibilities are met• Ensure all aspects of geographically isolated depots are effectively… Show more • Lead and provide strategic management of Traveltrain Services across the regional area through best practice in operational delivery• Lead the development of relevant strategies focusing on improving safety and operational performance• Ensure reliability, productivity and reduction of delivery costs whilst ensuring all legislative, regulatory and Safety Management Systems responsibilities are met• Ensure all aspects of geographically isolated depots are effectively managed• Review and maintain the relevant safety management business instructions to ensure best practice in crisis management and service recovery.• Develop and maintain long term strategic workforce and operational plans and strategies involving the operation of QR’s Long Distance Passenger services including SLA agreements regarding the supply of rolling stock• Manage the development of Master Train Plans for all long distance travel trains operating in Queensland, which included timetable integration with a number of other transport modes as well to drive optimal productivity. Achievements:• Successfully managed QR’s Travel Train Operations recovery from the effects of Cyclone Larry and several major operational incidents..• Introduced change management strategies which led to a major reduction in the units Lost Time Injury performance. Show less

Brisbane, Australia

• Lead and develop strategic management processes associated with the operation of QR’s freight business real time management• Lead the design and development of Master and 48 hour daily train plans for operations for Queensland Rail’s state-wide:o freight (LCL and bulk),o mineral,o long distance passenger traffic,o West Moreton, Newlands (restricted) and Surat Basin coal traffics• Lead the design and development of QR’s five year Locomotive fleet plan for… Show more • Lead and develop strategic management processes associated with the operation of QR’s freight business real time management• Lead the design and development of Master and 48 hour daily train plans for operations for Queensland Rail’s state-wide:o freight (LCL and bulk),o mineral,o long distance passenger traffic,o West Moreton, Newlands (restricted) and Surat Basin coal traffics• Lead the design and development of QR’s five year Locomotive fleet plan for operations for Queensland Rail’s state-wide:o freight (LCL and bulk),o mineral,o long distance passenger traffic,o West Moreton, Newlands (restricted) and Surat Basin coal traffics.• Manage the development and implementation of short and long term maintenance schedules as well as fleet upgrades and replacement programs. Achievements:• Successfully led the separation of the train control functionality in Queensland Rail.• Successfully designed and implemented, from a Greenfield site, all relevant real time operational protocols aligned to the Safety Management system and legislative obligations for Queensland Rail’s state-wide operations for :o freight (LCL and bulk),o mineral,o long distance passenger traffic,o West Moreton, Newlands (restricted) and Surat Basin coal traffics.• Efficiently managed and led all three planning phases associated with real time operations for Queensland Rail’s state-wideo freight (LCL and bulk),o mineral,o long distance passenger traffic,o West Moreton, Newlands (restricted) and Surat Basin coal traffics• Effectively managed and led the recovery of operational delivery following significant operational incidents Show less

Master Of Business Administration (Mba), Minor In Strategy

Grade 12 Matriculation, Completed Grade 12