Ray Fitzpatrick Email & Phone Number

St Vincent'S Medical Center, Bridgeport, Ct

Outside sales, developing leads by "cold calling" and going on appointments Awarded Big Hitter Award twice for monthly contracts of over $7500 per month

Responsible for all aspects of operations including training, customer service and equipmentOrganized and managed the operations for over 200 commercial clients in the Baltimore areaAided in the management and operations of up to 100 Franchise Owners and their businesses

Direct and supervise a group of delivery driversDirect customer contact to enhance customer satisfaction and ensure customer needs are metResponsible for all aspects of operations for district including training of drivers, dispatching routes, customer service, collecting past due accounts, and overall performance and profitability

Directed and managed the operations of over $5 million in contracts at over 60 retail locations in Maryland, Virginia, Washington DC and DelawareDirect client contact to enhance customer satisfaction and ensure clients' needs are metManaged four district managers and over 300 employeesResponsible for all aspects of operations including training, equipment, supply, and labor budgets, and overall performance and profitability

Directed and supervised the operation of branches in 12 major US cities in retail locations and Class A office spaceResponsible for all aspects of operations including management training, customer satisfaction, inventory controls, labor and supply budgets, and overall profitabilityImplemented training program for carpet technicians to be IICRC certified

Organized and managed the operations for commercial clients in the Baltimore areaSupervised 12-15 carpet techniciansResponsible for all aspects of operations including training, customer service, equipment, vehicle maintenance and inventory

Developed and maintained databasesAssisted in writing department proceduresSeminars attended: Personnel Assurance Program (PAP) Orientation, General Safety Orientation, Occupational Radiation Safety Training, Trends in Quality, Root Cause Analysis Orientation