Ray Frazier Email and Phone Number

PC Network Support Administrator 3, • Creating and maintaining drawings. • Installing COTS hardware, software, and licenses • Creating and maintain documentation and procedures. • Setup and troubleshooting of systems hardware and software., • Integration, testing, validation and verification.• Windows Active Directory, VMware, SAN networks.

Program IT Integrator, September 2006 – December 2011• Design IT solutions for new classified and unclassified programs startup. • Oversaw the implementation of new integrated systems. • Provided training to users of new system upgrades. • Provide Program Executive Management with Technical and Industry developments. • Coordinate and adjust resource requirements to meet program needs • Cost and Risk identification for programs

Computer Support Senior Specialist, March 1996 – September 2006• Developed classified and unclassified security setting, workstation/server images.• Provided documentation of configuration and installation of operating systems and system drivers. • Network administration and maintained the Active Directory for new user accounts and organizational units for clustered and standalone. • Wrote programs to assist software availability in a classified environment due to security settings. • High level of computer support for program operations, network connectivity, server builds, and hardware and software configuration. • Configured, integrated, and maintained workstation and server software/hardware environments• Very strong analytical and problem skills.• Assisted with the maintenance of the software library and licenses

Responsibility Statement:Monitor service utilization to meet infrastructure demandEnsure the accuracy of site(s) information including asset tracking, documentation and service guides. Perform trending and continuous improvement analysis within areas of responsibilityPartner effectively with IT resources to provide reliable end-to-end IT service deliveryProvide input to help establish site infrastructure strategy

•Remain aware of infrastructure technology trends, identifying opportunities for business growth and productivity improvement through technology deployment •Participate in continuous improvement activities •Accountable for time management and time reporting •Ensure timely detailed updates of ABC television ticketing system •Provide high-level of IT service and quality to both soap opera's General Hospital and Port Charles