Technical Support Engineer
CurrentKey Responsibilities: ● Troubleshoot platform-related issues.● Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues.● Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.● Bridge with R&D issues and defect priorities to be a part of our product’s continuous improvement process.● Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers.