Subscription on Demand | 10/2022 – 01/2024◦ Delivery of new billing platform, involving 20+ teams and systems, enabling Telus customers ability to purchase services in a subscription prepaid type model.◦ Responsible for managing the integration of a vendor subscription management platform with billing, logistics and financial reporting systems. Worked with product owners and cross functional teams, to provide assessments on scope of work, create high level project milestones, integrated project plans and budget. Worked with all teams involved to test, validate and deploy project into production.◦ Integration & delivery of SoD, SAP, BW (Business Warehouse) backend financial reports, for revenue and reconciliation processes.Surcharge (Project Cobra) | 08/2022 – 10/2022◦ Coordinated release and deployment of systems to support the modifications related credit card surcharge.◦ An estimated $1M+ in savings from date of deployment in last quarter of 2022Telus Rewards | 06/2022 - 08/2022◦ Supported PM & team in managing and deploying release billing systems modifcations and integrations for enabling Telus rewards.

Action Capture Service (ACS 2.0) | 05/2021 – 03/2022* Delivered an OCI native project with +500% processing capability over previous version* Deployed rapid configuration changes for performance analysis, tuning and code changes reducing overall time to resolution* Implemented stories & bug fixes for deployment of updates and releases to production such as backlog alerts, and infrastructure configurations* Led project through Review & Approvals boards to schedule and deploy releases, and was central point of contact and support during deployment operations* Facilitated and mediated team scrums, and cross-functional team mtgs for planning and preparation of production support* Knowledge of Kuberrnetes, Helm, Docker, Java, Gradle, Jenkins, Grafana, PrometheusAction Capture Service (1.0) | 01/2017 - 08/2021* Managed and scheduled project backlog of stories/incidents for production updates and releases* Facilitated and mediated cross-functional team mtgs to triage and determine strategies for resolving production issues

Cloud Auxiliary Storage Service (CASS) | 05/2015 – 08/2021* Planned, managed and delivered a project that improved performance of customer sites in CX infrastructure by offloading the processing of low value data into CASS* Gathered requirements and provided overview sessions on how to use API to store and retrieve data to consumer project teams* Designed, implemented & managed QA project to integrate manual REST service tests into an automation test infrastructure* Triaged and resolved production issues more efficiently * Technologies used: Java, WebLogic, NoSQL, Gradle, Jenkins

Telemetry Data System (TDS) | 05/2010 - 02/2015* Planned, managed & scheduled project deliverables to migrate from MySQL to Oracle database* Led effort to realign project processes during transition from Sun to Oracle to integrate with My Oracle Support quarterly release train* Managed daily scrums, project deliverables, requirements gathering, design meetings, road maps and release schedules* Coordinated release updates into Production with Cloud Operations

Responsible for overseeing planning, management of development and delivery into production a diagnostics telemetry data management and storage system.Telemetry Data System (TDS) * Facilitated & mediated team mtgs to design, plan, develop and delivered to production a next generation diagnostic telemetry data management system that was security, ePhi and HIPAAcompliant * Delivered a product with improved data handling capabilities which significantly reduced disk storage capacity requirements for managing and storing of telemetry data received from Sun hardware worldwide

Managed maintenance and support, serving as a liason between Sun and WIPRO, for legacy applications during EOL phase of projects.* Maintained & deployed change requests & bug fixes into production for legacy projects (NetConnect, Explorer, ConfigDB) designed to collect telemetry data for supporting all Sun hardware, systems and applications.* Technologies used: Java, WebLogic, Shell Script

Technical Team Lead | 08/2001 – 05/2005Responsible for designing, developing and integration of feature requests & bug fixes into the Enterprise Learning Platform (ELP)* Delivered Chase Paymentech credit card verification and processing feature capability* Supervised and mentored student interns, provided work assignments, guidance and peer reviews