Ray Gerick Paragas Email & Phone Number

Brookfield, Vic 3338

Responsibilities: • Monitor and respond quickly and effectively to requests received through the IT helpdesk; • Provide break-fix assistance to staff, students, and parents; • Respond to queries by phone and email; • College Audio Visual Support; • College Photocopiers/Printers Support; • Staff/Student device support including reimaging process; • Liaise with external contractors where necessary; • Create step-by-step documentation/training for Staff, Students, and Parents; • Escalate jobs to the ICT Support Technicians and ICT Manager as required; • Maintain PD annually; • Other duties as directed

Intramuros, Manila, Philippines

• Supervised the IT operations of the agency such as IT Policies, LAN Administration, Information Systems Development/Management and review/procurement of IT resources.• Headed the Risk Management Committee (RMC) of the agency to monitor and minimize the possible threats that may disrupt the business operations with the use of risk registry.• Procured and installed Globodox, a document management system which significantly improved the archiving operations of the agency.• Acquired and implemented Acronis Cyber Cloud, a disaster recovery backup system which secured the business continuity of the agency.• Engaged in several committees in the agency such as Inventory Committee, Public Service Continuation Committee and Quality Management Service Committee.• Prepared the Information Systems Strategic Plan (ISSP) in accordance with the Commission's requirements and existing rules and regulations• Analyzed the software and hardware requirements and managed applications and systems development• Provided technical assistance and other services such as hardware optimization, software configuration, hosting of online meetings, systems development, email management and others• Procured, allocated and maintained IT resources such as desktops, laptops, printers, scanners and others

G/F Cafetorium Bldg, Bsp Complex A. Mabini St., Malate Manila, Philippines

• Supervised the corporation’s network infrastructure and data centres in the main office and in the disaster recovery site.• Managed the network devices such as switches (Dell and HP), firewalls (Fortigate and Sonicwall), routers (Cisco), MPLS, SSL-VPN and Metro-E lines.• Assured network infrastructure is configured in high availability environment for business continuity.• Installed and implemented Solarwinds Network Monitoring Tool, an on-premise solution for monitoring of network equipment status, traffic flow, connectivity, mapping and so forth.• Worked with 3rd party support for the schedule of preventative maintenance on network infrastructure.• Monitored and optimized network performance.• Maintained redundant, reliable, scalable network with fault tolerance, real-time monitoring, data collection and disaster recovery.• Coordinated with telecom providers to report, troubleshoot and install WAN related issues.• Enforced user policies and procedures regarding the use of network resources.

2A24 City Land Grand Central Residences, Mandaluyong City, Philippines

• Ensured all LAN/WAN equipment are available and functional at all times for global end-users on a 24/7/365 basis.• Supported and managed routers, switches, firewalls, modems and other network devices.• Monitored and optimized network performance.• Coordinated with telecom providers to report, troubleshoot and install WAN related concerns.

Smart Tower, 6799 Ayala Avenue, 1226 Makati City, Philippines

• First level support and isolation for network related concerns.• Technical Support for Corporate/VIP clients.• Oversaw Corporate/VIP concerns up to its resolution.• Provided interim/long-term solutions for Corporate/VIP concerns.

Master Of Information Technology (Extension)

Cyber Security Specialisation

Master Of Science - Ms, Electronics Engineering

Enrolled in school year 2018 to 2019 and accomplished 4 subjects which is equivalent to 12 units/credits.

Bachelor Of Science - Bs, Electronics Engineering

• Member of Institute of Electronics Engineers of the Philippines - Manila Student Chapter. • Member of Adamson University Electronics.