Ray Gonzalez Email & Phone Number

Ponte Vedra Beach, Florida, United States

TS/SCI Clearance - As the Project Manager for the DAF365 RAZOR Task Order, under a subcontract relationship with Booz Allen Hamilton (BAH) as the prime contractor, I lead a dynamic team of engineering professional to deliver innovative solutions within the Defense Acquisition Framework. My role involved managing project timelines, coordinating with stakeholders, ensuring compliance with defense regulations, and overseeing the implementation of cloud-based services and cybersecurity measures. Through strategic planning and effective communication, I ensure the successful execution of project objectives, driving efficiency and excellence in support of the Department of Defense’s mission.

Ponte Vedra Beach, Florida, United States

As the Sr. Technical Director at Lannan Technologies, I oversee our commercial client business, driving the development and implementation of advanced technology solutions. My role involves strategic planning, managing a talented team of IT professionals, and ensuring the delivery of innovative, high-quality services to meet the unique needs of our clients. By leveraging my extensive experience in IT management and project execution, I foster strong client relationships, streamline operations, and lead initiatives that enhance efficiency and business growth.

Orange Park, Florida

TS/SCI Security Clearance. As an Infrastructure Operations Manager I oversee the daily operations and maintenance of our organization's IT infrastructure, ensuring optimal performance, reliability, and security. This role involved managing network systems, servers, data centers, and cloud services, as well as coordinating with various departments to implement best practices and resolve issues promptly. I was involved with strategic planning, resource allocation, and continuous improvement initiatives to support business objectives and enhance the overall efficiency of the IT infrastructure.

Afghanistan, Bagram Airfield.

TS/SCI Security Clearance - As the IT & Logistical Manager supporting a linguistic contract under US Army Intelligence and Security Command (INSCOM), the role entailed overseeing the coordination and management of IT systems and logistical operations to ensure seamless support for language services. Responsibilities included managing network and hardware infrastructure, ensuring secure and efficient data handling, and facilitating the deployment and maintenance of IT resources. Additionally, the role required coordinating the logistics of personnel and equipment, vehicles and accountability of all assets, ensuring timely delivery and operational readiness, and supporting the overall mission objectives through efficient resource management and strategic planning. Managed 3 personnel.

Bagram Air Field, Afghansitan

TS/SCI Security Clearance IT Manager responsible for technical operation of 16 VSAT Satellite connected remote sites, 200 personnel, located throughout Afghanistan. Manage Network Engineer and Technical Specialist. Maintain business continuity between Vizocom Vizada Networks (VSAT) and Sniperhill Internet Services. Plan, coordinate, maintain, and report all technical data to Task Order Program Manager and CONUS VP and Director of IT. Facilitate all new/current site builds/moves and upgrades. Review, forecast asset life cycles and cost analysis to local Logistical department. Maintain informational and reporting ties to CONUS IT Team. Assist with contractual negotiations by providing technical advice. SME on what is needed for successful technical deployed operations/continuity in Afghanistan. Provide VSAT maintenance to deployed satellite systems.PROJECTS:• Buffalo Tera Server deployments w/ DFS to CONUS Share• Switch VSAT Internet provider from Sky-Stream to Vizocom/Sniperhill• Windows XP to Windows 7 Migrations• Watchguard Firewall Deployment• Upgrade network switching from 3Com to HP Procurve managed switches • Deployed Watchguard Firecluster• Site network upgrades/expansions• Incorporate Wireless Access Points and Wireless Bridge solutions

Bagram Air Field, Afghanistan

Liason between Mission Essential personnal and the Military. Manage, facilitate, support and maintain all company requests for classified VOIP phone, computers and user accounts on the NIPRnet, SIPRnet and CENTRIX networks. Oversee security of all devices and that users are adhereing to all posted regulations and SOP for its use and deployment. Handle, investigate, contain and cleans any security breaches of system under direct control of the IMO. Work closely with Security Department in order to check all users requesting access to restricted government networks.

Bagram Air Field, Afghanistan

Supporting technical hardware/software operations at Forward Operating Bases around Afghanistan. Within contractual agreement to US Army in conjunction with support of Operation Enduring Freedom Afghanistan. Requiring extensive traveling under mild to dangerous conditions.

Jacksonville, Florida

•Provide remote server administration support to over 600 international and domestic branch locations. Remote administration using DameWare and Windows Remote Desktop•Setup & Deployed server OS and application updates using CA Unicenter to over 30,000 workstations and 1,200 servers•Monitor Servers using “What’s Up” and “SiteWatch” tools.•Setup & Deployed Microsoft updates using BigFix Unified Management Platform to over 3,000 international clients•Traveled to remote international site to perform server/workstation upgrades.•Assigned user access rights via group policy using Active Directory•Trained local QA department to use CA Unicenter deployment tool in order to test new software•Tracked desktop rebuild expenditures. Identified cost cutting measures to reduce expenses by $648,000•Conducted daily deployment briefings for immediate management personnel•Represented Release Management Team on weekly product release meetings identifying conflict/capacity issues

Jacksonville, Florida

•Supported the Jacksonville AOL Service Center in the roles of Windows/Server Administration, Server/Router Hardware Maintenance, Warranty Hardware Maintenance, •Active Directory 2000 administration, Siemens PBX administration, ROLM Voice Mail administration, System Backups & Maintenance, Application Deployment and Support.•Acted as Technical Manager in his absence.•Responsible for maintaining and controlling inventory of over 2000 lines of equipment. •Administration of SIEMENS HICOM 300 H PBX Switch. Handled Creations, Moves, Modifications and Removals of Siemens’ Phone extensions. •Assisted in the relocation of the Jacksonville Service Center. Installed and tested SpectraLink wireless phone system. Integrated the SpectraLink system into the Siemens PBX. •Installed, removed and made basic configuration changes to Foundry, Cisco type routers & switches.•Setup network servers, configured to company policy, installed & QA’d prior to joining Active Directory Domain.•Evaluated and supported AOL’s North Virginia Desktop Support Team. Reduced trouble tickets by as much as 87%.•Administered and maintained a Windows 2003 Biscom FAXCOM fax server. This server received over 2000 faxes daily. Convinced IT Director to expand server operations and move operations to the AOL Tech Center in Virginia. Over saw transfer operations and successfully deactivated FAXCOM operations in Jacksonville.•Created proposal for incorporating the SpectraLink wireless phone system in all domestic service centers. Proposal was accepted and modified to include Avaya VOIP failover and call transfer. •Selected to participate on a Task Force to audit IT Call Center Operations•Worked with Training Department to create and implement a more effective IT Training brief to all new consultants. •Selected to attend Call Center Technical Operations Symposium. Recognized by Sr. Technical Director of Call Center Technology for contribution to the event.

Various Locations Usa & Europe

Instructor, Logistical Movement Mgr, Section Supervisor, Training Mgr, Team Lead,