Ray Grabau Email & Phone Number

• Obtain, review, and submit all necessary forms and documentation in connection with claims and applications for benefits provided by the Veterans Administration, Minnesota Department of Veterans Affairs, other state.
• Interpret and explain complex rules and regulations of veteran services programs, providing information to county staff and direct support and guidance to veterans to ensure appropriate and complete referrals to.
• Serve as liaison between all county departments, the U.S. Department of Veterans Affairs, Minnesota Department of Veterans Affairs, non-profit agencies and providers as it relates to ensuring priority of services and.
• Prepare case records/outcomes, correspondence, and other documentation using various computer applications.
• Maintain accreditation for the National Association of County Veterans Service Officers and Minnesota Association of County Veterans Service Officers; attend required annual training.
• Perform a variety of community relations and outreach services in the County.

Coon Rapids, Minnesota, United States

• Annual Fundraising to support operations and benefactors.
• Social Media & Marketing Coordinator
• Coordinate, Plan and Assist in Vendor management for annual tournament.
• Business development to ensure growth within the State of Minnesota and the Midwest
• Co directs a 3 day tournament consisting of a 110 teams across 3 separate facilities in the Twin Cities Metro

White Bear Lake, Minnesota, United States

• Manage a portfolio of 15+ clients and one global account
• Complete business reviews with the clients on a monthly, quarterly and semi-annual basis.
• Seamlessly guide clients through the onboarding process, ensuring a smooth transition and a solid foundation for their journey with us.
• Cultivate trust and rapport with clients by being their primary point of contact, addressing inquiries, and proactively identifying opportunities to enhance their experience.
• Collaborate with clients to deeply understand their objectives and challenges, enabling the delivery of solutions that align with their goals.
• Work cross-functionally to design and implement strategies that cater to clients' unique needs, from product customization to service enhancements.

• Receives emergency calls
• Relayed all call information accurately and fully to appropriate emergency responders.
• Dispatches available emergency units to the proper location.
• Keeps callers on the line when necessary.
• Advises callers on proper course of actions, calms down, and documents their condition until
• emergency units arrive

Minneapolis, Minnesota

• Create and maintain long-lasting client partnerships built on trust. Address client business concerns, facilitate issue resolution and identify opportunities for implementation of new products and services to support.
• Manage a client portfolio of 15+ medium and large clients.
• Partnered with sales and engineering to ensure client satisfaction of IT Managed Service Provider infrastructure and solutions. (Software updates, Patching, Hardware upgrades, Vendor Management, Network Security etc)
• Confer with clients by telephone or in person to provide information about products, services, accounts, and new project requests.
• Lead client account status meetings/project check-ins and coordinate vendor relationships on behalf of clients to help streamline project implementation.
• Maintain consistently high customer satisfaction from C-Suite of clients and client retention rates

Greater Minneapolis-St. Paul Area

Golden Valley Minnesota

• Work closely with the Sr Manager of North American Sales operations to continue customization and development of sales force for the organization.
• Workflow processing in SAP to correctly reduce rework, shipping errors and company orders.
• Created multiple order forms for implantation for the North American sales force for a new product launch. Coordinated and implemented a strategy for a companywide volunteer event for Feed My Starving Children.

Uptown Minneapolis

• Created and managed a new advertising campaign across all social media platforms to grow membership, traffic, followers, and revenue.
• Contributed to the growth on each platform by 10% or greater.
• Generated sales revenue growth of 10%.
• Used Google analytics to enhance the marketing campaign, along with SEO to appear in top 10 of searches related to the VFW brand.
• Assisted in the implementation of a new website design and layout

Blaine MN

• Playing an active role on MNUFC game days, helping with stadium setup and teardown, promotions, customerservice, and marketing initiatives.
• Carrying out the team’s marketing strategies at community events on game days.
• As available, assisting with marketing and group-sales initiatives on weekdays.
• As available, assisting with the MNUFC youth programs
• Other projects and duties, as directed by MNUFC Game Day Operations Manager.

• Managed an extensive training program and administered complex performance evaluations for over 3000 personnel.
• Conducted comprehensive debriefing with unit's executive level leadership, which enabled the unit to critique, refine, and implement new operating procedures.
• Created and developed Course curriculum for new training programs
• Created and implemented alternative work methods, operating procedures, and controls to be use by staff.
• Provided hundreds of hours of professional instruction both in the classroom and real-life scenario-based events
• The result was a dramatic increase in Marine operational performance and mission success.

Camp Lejeune North Carolina

• Supervised 15 personnel while demonstrating leadership, organizational, interpersonal, and professional military infantry skills in a variety of challenging assignments.
• Handled and maintained over 5 million dollars’ worth of equipment. (Weapons & Vehicles)
• Developed training tactics and techniques for a Marine Squad with integration of executive leadership.
• Provided quality instruction incorporating practical application and testing exercises to include combat lifesaving (trauma/first aid on battlefield), long/short range infantry patrolling, reconnaissance, physical.