Ray Grabau Email & Phone Number

• Obtain, review, and submit all necessary forms and documentation in connection with claims and applications for benefits provided by the Veterans Administration, Minnesota Department of Veterans Affairs, other state and county benefit programs and local community partners serving veterans, their survivors and dependents.• Interpret and explain complex rules and regulations of veteran services programs, providing information to county staff and direct support and guidance to veterans to ensure appropriate and complete referrals to services.• Serve as liaison between all county departments, the U.S. Department of Veterans Affairs, Minnesota Department of Veterans Affairs, non-profit agencies and providers as it relates to ensuring priority of services and other rights for veterans and their family members.• Prepare case records/outcomes, correspondence, and other documentation using various computer applications.• Maintain accreditation for the National Association of County Veterans Service Officers and Minnesota Association of County Veterans Service Officers; attend required annual training.• Perform a variety of community relations and outreach services in the County.• Ability to conduct interviews with veterans and their survivors who may be eligible for compensation, pension, or dependency benefits.• Ability to communicate effectively orally and in writing with clients of varied backgrounds and personalities, in various states of physical and emotional health, and with a wide range of needs and requests.• Skilled in ranking workload and achieving high priorities in a timely manner.

Coon Rapids, Minnesota, United States

• Annual Fundraising to support operations and benefactors. • Social Media & Marketing Coordinator • Coordinate, Plan and Assist in Vendor management for annual tournament. • Business development to ensure growth within the State of Minnesota and the Midwest• Co directs a 3 day tournament consisting of a 110 teams across 3 separate facilities in the Twin Cities Metro

White Bear Lake, Minnesota, United States

• Manage a portfolio of 15+ clients and one global account • Complete business reviews with the clients on a monthly, quarterly and semi-annual basis. • Seamlessly guide clients through the onboarding process, ensuring a smooth transition and a solid foundation for their journey with us.• Cultivate trust and rapport with clients by being their primary point of contact, addressing inquiries, and proactively identifying opportunities to enhance their experience.• Collaborate with clients to deeply understand their objectives and challenges, enabling the delivery of solutions that align with their goals.• Work cross-functionally to design and implement strategies that cater to clients' unique needs, from product customization to service enhancements.• Swiftly address any concerns or issues that arise, ensuring prompt and effective resolution to maintain client satisfaction.• Champion clients' interests internally, advocating for improvements and changes that will enhance their overall experience and drive their success.• Leverage data insights to identify trends, measure performance, and make data-driven recommendations to optimize clients' outcomes.• Identify and quote out opportunities based on customer needs. Secure contract renewals through ongoing value demonstration.

• Receives emergency calls• Relayed all call information accurately and fully to appropriate emergency responders.• Dispatches available emergency units to the proper location.• Keeps callers on the line when necessary.• Advises callers on proper course of actions, calms down, and documents their condition until• emergency units arrive• Prioritizes simultaneous emergency scenarios.• Stays up to date on location and activity of emergency units in the area.• Monitors activity of emergency vehicles and on-duty personnel during shift.• Receives non-emergency calls.• Advises callers on how to handle non-emergency situation, and transfers callers to proper• department.• Submits call logs and caller information to law enforcement and legal officials when necessary.

Minneapolis, Minnesota

• Create and maintain long-lasting client partnerships built on trust. Address client business concerns, facilitate issue resolution and identify opportunities for implementation of new products and services to support client growth.• Manage a client portfolio of 15+ medium and large clients.• Partnered with sales and engineering to ensure client satisfaction of IT Managed Service Provider infrastructure and solutions. (Software updates, Patching, Hardware upgrades, Vendor Management, Network Security etc) • Confer with clients by telephone or in person to provide information about products, services, accounts, and new project requests.• Lead client account status meetings/project check-ins and coordinate vendor relationships on behalf of clients to help streamline project implementation.• Maintain consistently high customer satisfaction from C-Suite of clients and client retention rates• Managed minimum of 3 projects at any given time across multiple market segmentations• Developed monthly and fiscal reporting• Managed an annual Software project of 500+ hours

Greater Minneapolis-St. Paul Area

Golden Valley Minnesota

• Work closely with the Sr Manager of North American Sales operations to continue customization and development of sales force for the organization. • Workflow processing in SAP to correctly reduce rework, shipping errors and company orders. • Created multiple order forms for implantation for the North American sales force for a new product launch. Coordinated and implemented a strategy for a companywide volunteer event for Feed My Starving Children.

Uptown Minneapolis

• Created and managed a new advertising campaign across all social media platforms to grow membership, traffic, followers, and revenue.• Contributed to the growth on each platform by 10% or greater.• Generated sales revenue growth of 10%. • Used Google analytics to enhance the marketing campaign, along with SEO to appear in top 10 of searches related to the VFW brand.• Assisted in the implementation of a new website design and layout

Blaine Mn

Playing an active role on MNUFC game days, helping with stadium setup and teardown, promotions, customerservice, and marketing initiatives.• Carrying out the team’s marketing strategies at community events on game days.• As available, assisting with marketing and group-sales initiatives on weekdays.• As available, assisting with the MNUFC youth programs• Other projects and duties, as directed by MNUFC Game Day Operations Manager.

• Managed an extensive training program and administered complex performance evaluations for over 3000 personnel.• Conducted comprehensive debriefing with unit's executive level leadership, which enabled the unit to critique, refine, and implement new operating procedures. • Created and developed Course curriculum for new training programs • Created and implemented alternative work methods, operating procedures, and controls to be use by staff.• Provided hundreds of hours of professional instruction both in the classroom and real-life scenario-based events • The result was a dramatic increase in Marine operational performance and mission success.

Camp Lejeune North Carolina

• Supervised 15 personnel while demonstrating leadership, organizational, interpersonal, and professional military infantry skills in a variety of challenging assignments. • Handled and maintained over 5 million dollars’ worth of equipment. (Weapons & Vehicles) • Developed training tactics and techniques for a Marine Squad with integration of executive leadership. • Provided quality instruction incorporating practical application and testing exercises to include combat lifesaving (trauma/first aid on battlefield), long/short range infantry patrolling, reconnaissance, physical fitness, nuclear biological chemical (NBC), terrorism awareness, and tactical operations against enemy forces.