Ray Hendrickson Email & Phone Number

• Target market – law firms with 1 – 50 lawyers. Direct contact with managing partners.• Managed five employees to implement Search Engine Optimization (SEO) strategies.• Presented and sold Search Engine Marketing (SEM) programs (i.e., Website development, social media, blogging, SEM, Google local optimization, mobile marketing, video creation and optimization, PPC, Pay Per Lead, Lawyers.com subscriptions, and Martindale.com subscriptions.)• Gained access to “no see” accounts through intensive networking, cold calling and volunteer efforts.

Media Consultant• Servicing current customers while managing and growing customers’ print and internet accounts • Cold calling to establish new customers• Preparing, negotiating and closing both new and previous customers’ accounts

• Supervising workforce and controlling daily work load • Project managing for bundled telecommunication services• Working with various testing equipment and systems in adjusting, wiring, repairing and maintaining various equipment and systems • Investigating, diagnosing, determining and locating system failures • Developing customer contacts, accepting trouble reports, testing circuits, analyzing results and directing research investigations • Tracking the progress of service implementations, rearrangements & trouble tickets• Maintaining and repairing various electronic and electromechanical switching systems• Organizing, allocating, facilitating and dispatching work groups for telecom network solutions • Deploying and supporting network hardware and software upgrades • Liaising with customers and customer vendors for turn-ups and trouble resolutions• Establishing and escalating trouble tickets

• Supervised and coordinated work groups within various substation locations• Monitored and maintained integrity of high voltage transmission and metering equipment• Created safe environment during substation equipment isolation and restoration• Read and deciphered technical drawings and schematics to troubleshoot relaying problems• Worked with district and systems operators to maintain power grid• Documented daily substation activities, system voltage changes and made necessary corrections

Physics & Engineering

Computer Science