Ray Ho Email and Phone Number

❖ Servicing 30+ customers daily in a fast-paced environment, processing over 10 ICBCAutoplan transactions on average while ensuring regulatory compliance and maintainingdetailed records.❖ Ensured high levels of customer satisfaction by delivering customer-focused servicesthrough addressing concerns, resolving issues, and guiding clients to effective solutions.❖ Clarified policy details with customers to ensure adequate coverage and prevent under-insurance, while sourcing competitive quotes from private insurers and upselling Optiom Insurance coverages.❖ Skilled in using ICBC Policy Centre, BC Autorenew, Autolink, and MS Office for efficient policy management and customer service.

❖ Providing strategic, personalized advice aligned with each client’s goals and investment needs by offering free consultations and home evaluations.❖ Bolstered negotiating position by leveraging comprehensive market analysis and property evaluations to ensure favorable terms and protect client interests.❖ Enhanced property appeal and engagement by organizing weekend open houses andutilizing professional photography and videography to attract prospective buyers.

❖ Serviced more than 30 clients by helping them set up and transfer investment accounts through Investia, and wrote reason why letters to provide clear, personalized explanations of policy recommendations.❖ Recorded detailed notes during client meetings and drafted life insurance documents, ensuring thorough documentation and compliance with company standards. Assisted in drafting RBC and Canada Life insurance policy contracts, including critical illness, term life, and permanent participating insurance.❖ Managed email correspondence and scheduled bookings, ensuring timely responses and efficient appointment scheduling. Prepared meeting summaries, agendas, presentations, and assisted in setting up workshops to facilitate organized and productive discussions.

❖ Provided fitness coaching services to clients with an emphasis on strength training❖ Assisted clients in setting out SMART goals and achieving their desired results❖ Designed specific workout systems for individual clients based on performance ability.

❖ Conducted lectin screening experiments using LiGA library prepared from glycosylated phages❖ Implemented MALDI-TOF Mass spectrometry for rigorous quality control of modified phage❖ Strategically controlled DBCO linker density for precise conjugation of azido glycans onto multiclonal phage❖ Analyzed and represented sequencing data for quality assurance and phage modifications❖ Conducted PCR amplification of silent double barcoded (SDB) phages for Illumina deep sequencing❖ Streamlined phage amplification protocol, significantly increasing phage yield❖ Isolated, amplified, and purified M13 bacteriophage for ongoing research using the Genetically Encoded Multivalent Liquid Glycan Array (LiGA)

❖ Conducted door-to-door sales of Telus products and services❖ Received product knowledge training (D2C) from Inkeros❖ Developed effective objection-handling skills and maintained a positive attitude

❖ Performed detailed quality control on postage meters❖ Evaluated used Buhler motors in the machines❖ Developed efficient communication skills in a busy workshop