Provide RA services in support of the U.S. Army Network Enterprise Technology Command (NETCOM). Provided technical Cryptographic Modernization, Key Management Infrastructure (KMI), Common Access Card (CAC), and Public Key Infrastructure (PKI) support in the implementation of 24- hour/7-days-a-week (24/7) PKI daily operationsSupport revocation and suspension of a certificate on Unclassified and/or Classified networks.Support restoration of suspended certificates.Support registration and/or termination of LRAs.Add, modify and delete directory entries.Perform third party key recovery. Approve issuance of certificates to network Non Person Entities (NPEs).Produce and deliver an Issuance report. Support retention of all associated documentation for a period of 10 years for DoD and 10 years 6 months for NationalSecurity Strategy (NSS) documents. The retention can be in an electronic format, i.e. scanned image (pdf). If stored indigital format, the originals may be disposed of appropriately. All retention and disposal will be in accordance withCommittee on National Security Systems (CNSS) Instruction No. 1300, December 2014 (5.5.2)Support duties per NSS/PKI RPS and DoD/PKI CPS.Ensure RA Operations are aligned with DISA Audit requirements for LRA, TA, and ETA in accordance with DoD PKIRA-LRA CPS and RPS.Monitor the RA Operations in accordance with DoD PKI RA-LRA CPS and RPS to ensure RA Operations are aligned with DISA Audit requirements. Support the Army CIO/G6 Cyber Security Directorate and the NETCOM G3/5 in addressing audit findings to include migration and correction of findings

Solely responsible for the overall aspects of the design, maintenance, and security posture for Wide Area Networks (WAN) and Local Area Networks (LAN) of 43 local and remote sites with 1500+ users; providing direct network troubleshooting and support. Install and configure HAIPE TACLANE encryption devices. Configure and troubleshoot BGP, OSPF, EIGRP, DMVPN. GRE & SVIKEY CONTRIBUTIONS: Demonstrated expertise in all facets of TCP/IP architecture; utilization of Cisco hardware; provided oversight of all types of IP routing utilizing a range of routing techniques. Expertly designed, installed, and maintained the layer-3 LAN routing, layer-2 VLAN switching as well as the physical layer connectivity including CDP, VTP, STP, PVST and RSTP Familiarity with Cisco Internetwork Operating System (IOS)-based routers within the ASR 1000, 3900, 3800, and 2800 families; Cisco IOS-based switches within the 6500, 4500, and 3750 families

Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions; Assist customers experiencing problems with IT resources or requesting new services. Receive user requests for support by phone, email, voicemail, instant messaging. Using the ITSM toolset, enter ticket, attempt to resolve issue via remote desktop control.KEY CONTRIBUTIONS: Demonstrated knowledge of Windows 10, 7, Active Directory, Network Basics, VPN Basics, and Mobile Device Basics.Rendered support in the new equipment purchase to replace existing equipment for new connectivity projectsSet up administrator and service accounts; Performed duties as Trusted Agent for issuing SIPRNET PKI tokens Displayed knowledge of routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software.Develops and monitors policies and standards for allocation related to the use of computing resources.Provides advice and training to end-users; Experience supporting multinational customers preferred.

Serves as an Instructor/Writer subject area to include Cisco based curriculum; provides technical training for Initial Entry Training (IET), international, and reclassification Soldiers annually; develops, maintains, and updates course material; conducts remedial training, examinations, and evaluations of Soldiers for the purpose of awarding the Military Occupational Specialty (MOS) 25B; ensures accountability and positive control of test materials to protect the integrity of examinations;KEY CONTRIBUTIONS: •Analyzing, testing, and evaluating computer networking systems, which include local area networks (LANs) and wide area networks (WANs) •Analyzing networks’ data to determine network usage, how much disk space is available, and how the server is functioning Supervised twenty-four employees, including nine junior supervisors, providing classroom instruction and administrative support for Information Technology courses and remedial training

Information Systems Supervisor accountable for two communication facilities in Area II, United States Forces Korea. Supervised and managed the Customer Support Center, Information Assurance, Defense Red Switch Network (DRSN). • Managed the health and professional development of five junior leaders, 27 staff, 1 Korean Augmentee to the United States Army (KATUSA), 2 Department of the Army Civilians (DAC), and 51 Korean Nationals (KNs)• Sustained over 1200 computers, Voice Over Internet Protocol (VOIP) phones, Voice Over Secure Internet Protocol (VOSIP) phones, and network devices in support of the G4 valued over $2M• Resolved over 11K trouble tickets within division; 1,500 first call resolutions and overall increase of 15% while maintaining 100% accountability of property book and $500K worth of equipment• Trained individuals on industry certifications; resulting certifications for 4 Security Plus and 1 CCNA and integrated safety and composite risk management into missions; resulted in over 3K of accident free miles

Managed all forward-based command, control, communications and automations requirements of the division leader in the U.S. Army Central throughout a 21-country area of responsibility. • Served as liaison for U.S. embassies and military groups in 21 foreign nations and territories; maintained professional relationships with personnel and staff to ensure completion of tasks• Supervised the worldwide installation, operation, maintenance and troubleshooting of secure voice and data communications, video teleconferencing systems, portable NIPR / SIPR platforms and secure tactical radio equipment valued more than $3.5M

Supervised the installation, deployment, operation and unit level maintenance on multifunctional/multiuser information system; Performed as a senior operator and system administrator, responsible for coordination of system integration. • Responsible for reporting all Information Assurance issue relevant to the organization and its mission • Managed and maintained over 2,500 information systems throughout organization; directly supervised the coordination of the relocation of all systems• Maintained 100% accountability of all COMSEC, sensitive items, information systems and additional communication equipment

Supervised the company training program. Managed the health, welfare, discipline, morale, and professional development of two personnel. • Provided retention guidance, counseling and mentorship for all personnel in the division in efforts to retain quality talent• Collected, processed, and maintained company personnel files while maintaining 100% accountability of $30K worth of tactical equipment