Lead the strategy development and business operations for 650 staff across 11 locations in the United States and Territories. The Office is responsible for providing oversight and technical assistance for the Medicare programs and health insurers providing services as part of the Affordable Care Act as well as conducting outreach and education for the broad portfolio of programs The Centers for Medicare & Medicaid Services oversees.• Executive level leader for the oversight and business operations of 11 offices and 650 staff.• Lead change management and continuous improvement efforts for the office.

As Deputy Consortium Administrator, provided executive leadership to CMS's 10 offices across the U.S. in the oversight and administration of Medicare Advantage and Prescription Drug Plans.As Regional Administrator, provided executive leadership and guidance for campaign and media management for the Boston and New York offices. Developed internal agenda/strategy and plan for building and assuring effective external public campaign operations and messaging regarding beneficiary rights, benefits and health care options. Implemented agency outreach initiatives, collaborated with local and grassroots partners and coalitions to develop effective campaigns for informing, educating and assisting beneficiaries with health care options. Provided direction and leadership for studies and recommendations for developing, implementing and evaluating comprehensive national outreach programs to educate the public regarding changes to the Medicare, Medicaid and CHIP programs as a result of current and ongoing legislative initiatives.• Co-led the development of a continuous improvement culture and a major reorganization to drive efficiencies in the organization's day to day operations.• Quickly fostered a cooperative positive work environment correcting the negative impacts created by the prior Administrator. • Conducted listening sessions for stakeholders on issues including rural health, insurance exchanges, combatting fraud, innovation and health care delivery to help shape regulation and policy.• Supervised, directed and guided diverse staff in 10 regional offices as well as the Puerto Rico Field Office resulting in consistently high scores in the annual Federal Employee Viewpoint Survey.• Oversaw the effective execution of the strategic communication and outreach plans for the Agency's annual open enrollment periods resulting in increased enrollment in Medicare's programs.

New England Region Program Manager for all administrative, fiscal, and support programs. First line supervisor for 12 government employees. Deputy to the Regional Administrator responsible for CMS external affairs mission developing internal and external stakeholder relationships and promoting CMS.• Recognized a work environment that was hostile and abrasive and took appropriate actions to protect staff through the investigation leading to promotion.• Supervised facility management for over 100 personnel and 5 operating divisions. Ensured all offices met occupational health and safety requirements, IT requirements, mission needs and were adequate to support assigned staffing.

New England Region Program Manager for all administrative, fiscal, and support programs. Temporarily led the entire program as the Acting Director of Mission Support for the agency in Washington D.C. for 3 months in 2010. FPS's mission is to provide security and protection for federal facilities and employees.• Completed all annual reviews, budgets, assessments and future plans during three-month detail to Headquarters. Received recognition from the agency Deputy Director who stated more had been accomplished in the 3-month detail than in the previous year.• Developed, monitored, and executed a $25 million annual regional budget. Budget management included collecting revenue through interagency reimbursable work agreements and paying $24 million in annual guard contracts for security and protection of federal facilities and employees.• Selected by Federal Protective Service Headquarters Financial Manager to lead Financial Management Improvement Process Teams assisting other regions with financial planning and execution.• Oversaw the FLEET management of 60 government vehicles including home to work authorizations, maintenance, monthly logs, vehicle turn-in and new vehicle ordering.• Facility manager for 13 offices throughout New England. Ensured all offices met occupational health and safety requirements, IT requirements, mission needs and were adequate to support assigned staffing.

Twenty year Navy veteran who served as a Surface Warfare Officer and for the Training and Administration of Reservists.• Commanded two shore commands surpassing expectations in all areas. Led the Ship's Intermediate Maintenance Activity in Pascagoula, MS in conducting intermediate level maintenance on US Navy vessels and the Navy Operational Support Center in Quincy, MA responsible for the administration and readiness of 11 Navy Reserve Units.• Held TS/SCI clearance• Demonstrated trustworthiness as the Senior Watch Officer and Tactical Action Officer for multiple Commanding Officers