Ray Jacques Email & Phone Number

Roswell, Ga, Us

Atlanta, Georgia

Manage risk and risk-related policies and practices for third-party vendor relationships. Responsibilities include reviewing third-party vendor's operational standards and practices to ensure Truist operational risk requirements are met, assisting with contract modifications, onboarding new vendors, performing ongoing vendor monitoring and due diligence, which includes tracking and reporting SLA/KPI results, contingency planning, compliance monitoring, invoice management, deficiency/issue remediation and vendor terminations/offboarding.

Alpharetta, Georgia, United States

Managed attorney litigation process team responsible for supporting and surveilling attorney supplier litigation efforts. Responsibilities included root cause analysis, issue/defect remediation (close loops), pre-suit affidavit process management, responding to discovery requests, scheduling witness testimony for trials, as well as implementing and leading the judgment entry and suit dismissal validation processes. Added responsibilities include project management, process improvement initiatives and oversight of high risk critical to compliance controls.

San Antonio, Texas Area

Responsible for leading 90-person Pre-Litigation Call Center Team. The team consisted of 5 direct reports (team managers) and 85 call center representatives.

Tigard, Oregon, United States

Provided effective leadership for front-end and mid-range collection departments. The team consisted of 8 direct reports (team managers) and 110 call center associates.

Tigard, Oregon, United States

Provided effective leadership for front-end credit card collections department with over 90 FTE and 6 Unit Manager direct reports.

Merriam, Kansas, United States

Led eight-member Audit and Process Control Team that performed regulatory and compliance audits on all internal collection, legal and specialized departments within three domestic sites, and managed eleven collection vendor relationships responsible for pre-charge-off collections efforts.

San Mateo County, California, And Kansas City, Missouri, United States

Responsible for performance management, recovery forecasting, net credit loss reporting, balance settlement approval, compliance/financial audits, market share distribution recommendations, new vendor selection and onboarding, as well as ongoing due diligence monitoring. Legal Department duties included providing assigned third-party attorneys direction and instructions related to post judgment execution.

Accounting And Finance

Activities and Societies: Scholarship Athlete Varsity Golf. Sigma Chi

Bsba, Business Administration

Activities and Societies: Toastmasters Vice President of Education, Assistant Coach Beaverton Youth Lacross, Varsity Golf Oregon State.