 Restructured company service model from break-fix to Managed Services. Managed day-to-day operations for all technology tasks. Research, implementation, and documentation of all new technologies: Internal and Client Services. Consulted with clients and made recommendations for current and future network requirements. Remote Administration for servers, workstations, PDA's, apps, databases and email. Maintain a 100% professional appearance and communication with clients at all times. Active Directory administration in an enterprise environment. Implemented Managed Service Department from the ground up. Monitored all servers, workstations, network devices, and LAN/WAN connectivity for Managed Service department as the Lead Managed Service Engineer. (300+ devices) Site assessment and network planning for new and existing offices. All maintenance, repair, and troubleshooting of servers and network issues. Server upgrades and data migration for new and existing clients. Install, admin, and upgrade of hardware/software on HP and Dell series servers. Daily administration of Exchange 2003/2007/2010 Servers. 24x7 On Call Technician for all computer and network related issues. Backup/Disaster Recovery Technician for client using Datto & Zenith BDR’s, Windows Backup, and Backup Exec. Detailed network, inventory, and procedure documentation using multiple applications. Trained other Technicians on Managed Services using Continuum Client solution and ConnectWise CRM Monitoring of network performance. Printer repair and maintenance.o Services Include: ConnectWise (CRM), Hosted Exchange, Virtual Server, and multiple Cloud Services.

- Managed Services- Field Engineer- Technical Account Management- Internal Operation - Technical

- Managed Services- Field Engineer- Technical Account Management- Internal Operation - Technical

Work as a Sr Server Technician responsible for 5000+ server and devices.

- Managed Servcies- Field Engineer