John Ray Email & Phone Number

California, United States

Lake Oswego, Oregon

Develop, roll-out and execute all policies and system operations for the deli for controlling expenses and creating positive variance of budgeted expenses to maximize profitEnsured compliance of policies and standard operating procedures to ensure State compliance at all levelsNegotiate contracts and prices with vendors to minimize recurring costsCreate and implement marketing strategies for generating and growing daily salesManage and build all social media marketing avenues to maintain growth in-store and within 3rd party services

West Linn, Or

Oversight of the Regional Operations Team for the complete portfolio of 25 assisted living communities throughout the United StatesAchieving and exceeding NOI through aggressive marketing strategies and revenue expectationsPreparing and managing budgets and start-up proformas to optimize financial performanceDeveloped and implemented automated spend down for controlling expenses by adjusting to censusDefining expectations for controlling expenses and creating positive variance of budgeted expenses within companyManaging capital expenditure community improvements through hands-on contract negotiationLeading a team of Regional Directors and Home Office Staff in managing operations while exceeding NOI goalsPartnering with CEO to manage owner relations and plan new community developmentFacilitating continuous training and professional development of management and staffManaging and enforcing policies and procedures to ensure regulatory compliance at all levels of managementLiaising with residents and families to address and resolve operational concerns outside Regional levelEstablishing Minimum Expectations in Sales Initiative, aimed at training and developing community Sales DirectorsNegotiated contracts and prices with vendors, residents, and/or families

Dallas/Fort Worth Area

Oversaw 10 assisted living communities throughout Texas while ensuring NOI was achieved and exceeded through aggressive marketing plans and revenue expectationsSpearheaded new audit system for monitoring and optimizing operational performance; rolled out company-wideLed capital expenditure community improvements through hands-on contract negotiationDefined expectations for controlling expenses and creating positive variance of budgeted expenses within the regionRecruited and trained a team of Executive Directors in successfully directing operations while exceeding NOI goalsCreated and implemented orientation standards for new Executive DirectorsFacilitated continuous training and development of management and staff to maintain a knowledgeable workforceInstituted policies and standard operating procedures to ensure TDADS compliance at all levels of managementAdvocated for residents and families while addressing and resolving operational concerns outside property levelEstablished Minimum Expectations in Sales Initiative, aimed at training and developing community Sales DirectorsLed Sales teams in creating and implementing marketing strategies for generating leads and increasing censusNegotiated contracts and prices with vendors, residents, and/or families

Tampa/St. Petersburg, Florida Area

Managed a 56-unit assisted living building with a 16-unit Memory Care facilityLed department heads and staff in providing high quality resident care, as well as ensuring safety of residentsPrepared, managed, and controlled budget; inclusive of scheduling expenditures, analyzing variances, and maintaining fiscal goals to generate maximum NOI growthDeveloped and implemented internal policies and procedures in compliance with TDADSRecruited, trained, and supervised management/staff, in addition to conducting performance evaluationsDiscussed plans of care with patients and family members in a compassionate and supportive mannerNegotiated contracts and prices with residents and/or familiesLed Sales team in generating leads and increasing censusPrepared and executed presentations and training initiatives as Safety Committee ChairLiaised with residents to address concerns as active member of resident Council and Food CommitteeCreated an inviting atmosphere for residents and families by observing daily activities to ensure resident satisfaction