Ray Joyce Email & Phone Number

Farmington, Mi, Us

Farmington Hills

Founder of multi-channel/multi-store eCommerce and distribution network firm. Developed company structure, supplier base and multiple revenue channels producing 2.5 million revenues within 6 years.• Constructed and executed operational management and financial strategies for business start-up. Developed the working structure and processes required to support reliable fast paced growth (sales/operations/customer service). • Implemented successful introduction and ongoing maintenance of Amazon marketplace vertical. Oversaw performance metrics, pricing strategies, product details and placement. Executed changes/solutions as required to optimize performance.• Automated Amazon real time order creation, inventory and product description updates providing efficient marketplace performance. Used data from this process to optimize near term inventory strategy with suppliers. • Designed and continuously improved Amazon customer service processes based on qualitative and quantitative customer feedback analysis. Feedback to regularly reach 97% positive levels.• Led and managed internal/external teams of customer service/content development/marketing/IT personnel in defining and achieving company objectives. • Managed global call center teams in Philippines and India. Resolved cultural differences and honed processes that assured customer satisfaction while resulting in 50% annual savings over U.S. solutions. • Oversaw year over year sales increase of 50% - 100% for five consecutive years through successful SEO/SEM marketing and advertising techniques.• Developed and managed partnerships with warehouses and carriers across the United States. Created data driven processes to assure reliable warehouse to customer product delivery experience and forecasting inventory requirements. • Directed the implementation of e-mail campaign strategies (previous customer, abandon cart re-engagement and 3rd party data) with customized content contributing to 20% sales increase.

Livonia, Mi

Responsible for design and deployment of transmission electronic, electro-hydraulic and hydraulic control technologies within Ford Motor Company.• Oversaw all aspects of design, cost and quality objectives of high volume transmission products. Interfaced with OEM suppliers and internal Ford customers (vehicle systems and manufacturing plants). Provided program progress and issue resolution presentations to senior management. • Led both in-house and remote engineering/technician teams in problem solving/project execution/objective achievement. Spearheaded the engineering team effort resolving the 5R110 transmission (Super Duty Truck line) launch and quality issues (over $50M issue).• Continuously met or exceeded both cost and quality targets in all product lines. • Developed and mentored employees resulting in career advancement of multiple high potential candidates.

Livonia, Mi

Designed, released or lead hydraulic valve, solenoid, sensor and main control technologies.• Design, development and project management responsibility of all transmission hydraulic controls for the 6R/6HP transmission through prototype phase. Led cross functional team insuring timely delivery of KPI requirements. Determined and executed analytical calculations/simulations supporting performance goals. Used QFD, Pugh, DOE (through both hardware and modelling) analysis to define and drive important design characteristics in a DFSS approach.• Acted as consultant to other transmission/vehicle system organizations on hydraulic control interface requirements• Coordinated development, testing and project timing with cross-functional disciplines. Recognized, demonstrated and resolved hydraulic issues affecting system calibration. Identified cost reduction opportunities totaling over $400K annual savings.• Identified performance improvements and troubleshot system issues within the AX4S/AX4N transmission. Resolved hydraulic stability, pump cavitation and system leakage effects which resulted in improved customer TGW’s. Worked with suppliers, design responsible areas and technical resources within Ford to identify cost effective hydraulic design and calibration solutions.

Bachelor'S Degree, Electrical Engineering

Master'S Degree, Electrical Engineering - Cum Laude