Ray Joyce Libid Email & Phone Number

Red Deer, Ab, Ca

Joffre, Alberta, Canada

Application deploymentAD Management Server ManagementPatching and Backup administrationHealth checkAlerts and audits Incidents and troubleshooting

Singapore

* Monitors and maintain computer systems and networks troubleshoot system and VOIP, diagnosing and solving hardware or software fault* Installs and configure hardware and software* Manages Hyper-V, VMware and data storage* Manages Windows and different types of application server* Administration and maintenance of TCP/IP network* Assists on external IT audit and performs internal IT audit* Manage and maintain video-conferring system* Provides user training and support* Provide technical support for computer, printers, router, scanner, switch, staff biometric clocking machine etc.* Works with systems provider on IT projects and implementation* Monitoring and updating company website* Assist to resolve issues in computer module of CNC machines* Provide end-user IT support and training* Perform periodic audit for compliance, documentations and IT inventory* Liaise with external parties for technical concerns

Singapore

Troubleshooting and resolution of incidents related to schools in classrooms/labs during lessons (to be given priority based on a first-come-first-served basis) This will be resolved according to the service levels e.g. problems with staff notebook, problems in common areas, problems in classrooms/labs outside lessons hours, Audio Visual facilities. Escalate all problems to different team in necessary

Philippines

*Answer calls professionally. Ticket and Email management, status customer on a regular basis.*Coordinate with different AT&T Data Centers across the globe *Negotiate and coordinate with AT&T Server and Network team*Response to customer’s inquiries, escalations and process orders, forms and applications. *Initial technical problem analysis during live call handling.*Escalate ticket according to process based on established intervals.*Highlight environmental/tooling/process deficiencies and input requirements for procedural improvements.*Pro-active network monitoring, customer alarm tracking system alert monitoring and trouble ticket generation, problem diagnostics.

Philippines

*Team-Leader including administrative research and developments*Planning, designing, deployment and implementation of the computer network, security and various software for different internet café, private firms and government agencies.*Repair, troubleshooting: Desktop, laptops, printers and other office equipment’s.Root-cause analysis and escalations.*Product specialist: various governments bidding and corporate accounts*Coordinate with various suppliers and RMA team.*LEC management and associated escalations. *Coordinate with various Telecom engineers for phone and internet connections.*Initiates the implementation of various brands of CCTV, biometrics and POS machines

Bachelor'S Degree, Computer Science

Activities and Societies: School President President - Supreme Student Council

Associate'S Degree, Computer Programming