A small multi-media company selling all types of computer equipment, including laptops, accessories, monitors, and keyboards, and set up and schedule meetings for clients with website designers and website developers.Accomplishments:• Close sales, answer customer questions and provide instructions and guidance on various types of purchases• Handle invoicing to customers and if collections are required, set up payment arrangements to ensure the company has no bad debt past 90 days • Significantly increased business by 30% through providing exceptional customer service and building relationships with various clients• Negotiate with customers and problem-solve to drive the highest level of customer service• Interact with customers and answer questions and research issues to resolve questions about equipment purchases • Maintain customer databases to ensure total accuracy and provide updates and revisions

Responsible for managing the entire store, sales, and the staff. Accomplishments:• Reorganized the store, and improved filing and accounting systems• Met all sales and collections goals for the first six months of the year• The store was offered and accepted a purchase for the building and the offer was accepted and sold in May 2019

Managed a privately owned car dealership and handled all aspects of the business, sold cars, accepted payments, and handled collections. Reconciled payments and prepared bank deposits.Select Accomplishments:• Employed to turn around the operation to improve efficiencies, cost-effectiveness and increase profits• Made substantial changes and increased monthly revenues, by selling 25-30 propelling profits

Handled every facet of operations and administration at a used car dealership. Managed the staff handled loan approvals, and coordinated with finance companies by providing documentation to close deals. Managed payroll and Accounts Payable and Accounts Receivables.Select Accomplishments:• Responsible for posting autos/trucks on the Dealership Website for sales, with a close rate of about 85%• Handle collections for skip trace and repossession and handle all paperwork associated with transactions • Negotiate with customers on sales price and financing options to successfully close all deals• Work with the maintenance department on the repair of used cars to maintain good operation of vehicles to ensure the highest level of customer satisfaction

Supported the sales team, handled financing options with the clients, and negotiated with finance companies. Processed all the paperwork for financing along with the titles. Managed internet sales options, posting cars/trucks, pricing, options, miles driven, etc., and successfully closed deals. Select Accomplishments:• Responsible for making the payroll at the dealership• Consulted with vendors and handled all accounts payable/receivables and worked closely with CPA • Provided exceptional customer service, solving all customer issues with car sales and service• Handled all collections and skip tracing to retrieve approximately 90% of bad debt