Ray Lambe Email & Phone Number

London, United Kingdom

Providing Programme Management, Operational Management and Change Management services.Contracted with the University of East London as Head of Academic Projects (Nov 13 - present)

Delivering a series of Change Programmes within Serco:Restructuring of Serco Divisions to align with company strategy - creating one UK & Europe Division from 3 former divisions, and creating a global shared services Division.Integration of Vertex Public Services (circa £100m p.a., 2300 employees) into the Serco Public Service business following acquisition.Creation of a revised operating model for the Serco Public Service business, exploiting increased scale and synergies - including gaining approval of the business case.Preparing for take on of a contract for new private sector client, including negotiation of the contract, agreement of TUPE transfer terms, and preparing Serco's global shared service centres to take on the work.

The Business Link Digital Service provides access to all on-line Government information and services for businesses across the UK. I had full delivery responsibility for the contract, to HM Revenue and Customs, with an annual budget of £40m, > 150 staff and key sub-contracts with BT, Thomson Reuters, Sequence and Transform.Key achievements in this period include:Delivering against all financial, cash and performance targets.Winning successive contract extensions to November 2011 and then to November 2012, worth approximately £50m.Leading successful delivery of a programme to bring together content from 175 Government websites onto one customer friendly website, working with > 70 Government Departments and Agencies, and delivering on time and budget.Leading delivery of the Government on-line contract opportunity service, Contracts Finder, ahead of schedule; a flagship policy of and launched by the Prime Minister. Leading development of a prototype for a new website and a business case which secured approximately £120m of funding for HM Revenue and Customs.Leading successful delivery of major enhancements to the on-line service to support Ministerial announcements on closure of the Business Link face to face business advice service in November 2011, including My New Business for businesses starting up and the Growth and Improvement Service for businesses looking to grow.Building increasingly strong partnership relationship with the client, reflected in significantly improved senior client advocacy scores in 2011.Building an effective customer focused organisation, reflected in improved customer focus maturity model score in 2011.Serco

I progressed to take increasing responsibility for operational delivery of the service, for delivering change projects and then to encompass operations, change, technology and marketing as Deputy Programme Director (COO).Key achievements in this period include:Leading the winning and delivery of additional work worth > £10m to achieve Government's legal EU commitments under the EU Service Directive, proving an on-line service for businesses across the EU to be able to establish their businesses in the UK.Setting up the teams and ways of working to deliver the bringing together of 175 Government websites, including organisational restructure, delivery processes and agreements with Departments and Agencies; this ultimately led to successful delivery on time in March 2011.First technical implementation of cloud based web service delivery for Government, providing a faster and more reliable service for customers, at reduced cost.Personally building stronger relationships and organisational alignment with our major IT provider, BT, improving the delivery of change projects and achieving cost reductions > 10%.Building strong and ongoing relationships with the senior Government officials on the Programme Board, including those at Director General level.

I was rapidly promoted through the scientific grades and successfully transitioned into management roles.Key achievements in this period include:Completion of Serco Leadership Programme in 2005.Leading successful introduction of improved project management and Prince2 capabilities across the organisation.Doubling measurement services turnover from £0.5m p.a. to £1m p.a., reducing turnaround times by 50% and significantly improving customer satisfaction; used as a model across the rest of the organisation.Part of the change team that successfully introduced the use of Oracle across the organisation.Acknowledgement across the international metrology community as the UK expert on the measurement if ultraviolet radiation.

Mba, 2003

studied part time while working.

Bsc, Physics With Astrophysics, 1St