Ray Lara Email and Phone Number

An outsourcing company providing sales/customer service support for close to 100 different companies across the nation.- Selling pest control services for a variety of different companies across the country. Via pre-generated leads, signed-up, and scheduled, new customers via inbound/outbound calls, using proprietary software.- Basic knowledge on general pests/insects, and how they infest homes.- Handling of sensitive credit card information; data entry and… Show more An outsourcing company providing sales/customer service support for close to 100 different companies across the nation.- Selling pest control services for a variety of different companies across the country. Via pre-generated leads, signed-up, and scheduled, new customers via inbound/outbound calls, using proprietary software.- Basic knowledge on general pests/insects, and how they infest homes.- Handling of sensitive credit card information; data entry and submission of inter-company forms.- Provide customer service to current customer accounts; passing over form generated messages, and phone calls, to source offices. Show less

Provide second level technical support for the VPS (Virtual Private Server)/Dedicated web hosting products.- Web chat team; provide second level support for customers via the online chat tool. Had to be able to work with four customers at once, at any given time.- Responsible for troubleshooting a variety of hosting issues; website, e-mail, ftp, mysql database, G.U.I.’s (Graphical user Interface) - such as cPanel/WHM, webmail, and Wordpress.- Familiarity with… Show more Provide second level technical support for the VPS (Virtual Private Server)/Dedicated web hosting products.- Web chat team; provide second level support for customers via the online chat tool. Had to be able to work with four customers at once, at any given time.- Responsible for troubleshooting a variety of hosting issues; website, e-mail, ftp, mysql database, G.U.I.’s (Graphical user Interface) - such as cPanel/WHM, webmail, and Wordpress.- Familiarity with Linux operating systems (CentOS/Ubuntu), command line interface, DNS (Domain Name System), SSL (secure socket layer), Apache web server, etc.- Run diagnostic scans, and reports, for malware on the hosting servers. Show less

Provide technical support and customer service for inbound call center.- Troubleshoot a variety of issues via inbound calls and online e-mail ticketing system; technical support for proprietary VPS (virtual private server)/Dedicated/Cloud web hosting products.- Responsible for handling escalated issues/ticket cases from both Tier I representative and current customers.- Team lead duties consisted of the monitoring of incoming workload generated by incoming… Show more Provide technical support and customer service for inbound call center.- Troubleshoot a variety of issues via inbound calls and online e-mail ticketing system; technical support for proprietary VPS (virtual private server)/Dedicated/Cloud web hosting products.- Responsible for handling escalated issues/ticket cases from both Tier I representative and current customers.- Team lead duties consisted of the monitoring of incoming workload generated by incoming calls and e-mails, and distributing said workload accordingly to the agents on my shift.- Majority of work/troubleshooting done via a command line interface - using programs such as putty or securecrt.- Familiar with unix/linux/windows operating systems - file structures and permissions.- Experience with SSH (secure shell) and commands, FTP, Apache/IIS web servers, SSL (Secure Socket Layer) - certificate generation and installation, htaccess, sendmail/procmail, DNS (Domain Name System), Mysql databases, and PHP. Show less