• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, costing, safety, compliance, implemented strategy and mitigated issues.• Established positive and effective communication among China, APAC (including Thailand, Vietnam, Indonesia) stakeholders and Organization leadership, reducing miscommunication, enhancing collaboration, efficient problem-solving and implementing profitable project with high success rate.• Set, enforced and optimized internal policies to maintain responsiveness to demands, continuous improvements throughout supply chain end-to-end operations, resulting in reduction of downtime and financial loss.• Managed and monitored external vendor supply chains. Negotiated, sourced, identified, selection and achieved optimum costs, budgets, regulatory compliance and quality standard. Maximized operation performance, efficiency, costs and benefits.• Built stakeholders relationship to mitigate risk, exemplary negotiation skills with suppliers or vendors regarding pricing, cost deduction, contracts, policies and deadlines.• Improved logistic flow, standardized process and documented planning to Singapore, China, Malaysia, Thailand and sub-offices.• Trained and managed employees (12 staffs) on proper protocols, business process (Sales Order, Purchase Order, Release Shipment etc) via Globe3 ERP (TNO System Pte Ltd) and fulfilled company SOP, addressing repeat problem quickly to prevent further issues from arising.

• Maintained dairy sales tracking and reports to support operational enhancement and implemented corrective actions.• Referred customers to various services by evaluating needs and providing recommendations.• Completed orders and organized product deliveries to meet customer schedules.• Monitored service after sale and implemented quick and effective problem resolutions.• Performed effectively in self-directed work environment, supported Retail Manager managing day-to-day operations and decisions.