Pre-sales engineer responsible for multiple initiatives in support of Midrange Solutions' product portfolio including storage (i.e. VNX and VNXe series) and monitoring tools. Organized internal testing efforts of new/enhanced software features and installation, staging, and testing of system hardware prior to respective product releases. Led Alpha and Beta programs that involved delivering product education directly to customers, partners, and internal support groups. Tester observations, feedback, and customer use cases driven back to Engineering teams to ensure high product quality. Delivered technical presentations at Executive Briefing Centers, customer events, and customer/partner sites. Authored 30+ whitepapers, videos, training presentations, and virtual labs to ensure product awareness and hands-on experiences. Mentored new and existing staff members on technology and team processes.Corporate lead engineer and project manager for multiple tactical initiatives including Navy Canes (Federal) adoption of VNXe3200 series and EMC U2 Marketing Campaign.

Worked in an engineering team of five responsible for overseeing the Integration Center, handled escalated cases from the Technical Operations team, and overseen single large projects and/or multiple smaller projects at a given time. Provided clients consultation on solutions to improve business productivity/infrastructure advancement. Collaborated with the associated Project and Account Managers for the coordination and completion of the above.

Lead engineer responsible for technical support operations in a high-volume, 24x7 environment (250+ client companies), including supervision of a 6-member support team and coordination of issues involving network, hardware, and operating systems. Overseen implementation, integration, network connectivity, and troubleshooting for servers, remote access, routers, storage devices, printers, and various client-side peripherals.

Accountable for the development and release of online analysis tools for the research community. Evaluated open source applications (with respect to relevant projects) and interacted with the scientific staff to determine need and efficacy.