Ray Lippig, Pmp Email & Phone Number

Providing Program Management leadership for both our J. B. Hunt & Google Partnership and the ever-growing Digital Workplace & Technology Operations tower consisting of 10 areas (in the IT Infrastructure Group). This tower includes the Service Desk, Driver Support, Field Support, Desktop Support, Solutions Engineering, Network Operations Center (NOC), Incident Management, Problem Management, Change & Release Management and the Integrated Operations Control Center (IOCC).

Lowell, Ar

Bentonville, Ar

Served in Strategy and Product Management, responsible for the establishment of the Planning and Execution team initiatives to address complex issues, manage stakeholder expectations, and deliver strategic and tactical priority initiatives.• Developed strategies to restructure Walmart Technology under a product management approach in order to deliver software and systems at scale.• Planfully elevated the Walmart Technology’s maturity through the implementation of an operating model by adding a structure for process, governance, and change management.Researched execution of PI planning sessions by select domains. Developed and proposed plan/process to facilitate improvements in project to product paradigm shift and validated with leadership. Led business initiated demand process. Met with stakeholders from all affected company segments to understand 'as-is' process, including effective processes and processes requiring change. Developed change proposal for implementation. Assumed responsibility for operating in domains strategies, score carding/non-negotiable metrics development, and automation, with significant impacts on ways of working for tech organization. Developed and implemented standards and policies awareness across tech organization.• Analyze business activities, expenses and profits, establish goals, and communicate the strategy throughout the organization – including change management needs• Researched and coordinated to automate non-negotiable metrics utilized by domain leadership to manage unique business objectives, with the goal of saving millions of dollars quarterly.• Identified specific total cost of ownership (TCO) end-to-end data collection gaps and provided recommendations to implement cost management tool and process changes to save company millions of dollars each month.

Little Rock, Arkansas Area

Project Manager (2011-2015)♣ Responsible for various internal software development and system architecture projects benefiting the banking industry♣ Lead internal teams developing new software functionality for the financial industry focused on creating a globally compelling products♣ Managed up to 20 internal projects per year with budgets from $25K to $1M including as many as 50 globally dispersed personnel♣ Worked with client projects (e.g. CNH Industrial) to coordinate project implementation and support activities♣ Defined project scope, objectives, staffing, resources and deliverables♣ Assembled and coordinated multi-disciplinary project teams♣ Originated, updated, and tracked project documentation and deliverables throughout project life-cycle♣ Developed project plans that identify key issues, approaches and performance metrics♣ Planned and scheduled project timelines and milestones♣ Formulated risk management plans♣ Monitored quality assurance measures♣ Controlled project variances through root cause analysis and correction♣ Implemented and managed project changes and interventions♣ Developed and presented reports on project progress♣ Evaluated projects and assessed results

Front Line Desktop Troubleshooting (2009-2011) Supported the building of a 'best in class' on-shore hp contact center Interviewed / hired / implemented corrective actions for agents and leads Planned for/built solid front-line desktop troubleshooting team able to consistently demonstrate competitive metric performance (i.e. typically 1st or 2nd out of 5 teams). Assigned tasks to team members, monitored performance of team members regularly Transitioned team from front-line to escalations group, coaching toward implementation of many new escalation group processes Identified risks and managed them using company-proprietary tools Coordinated training for team Created status reports for senior management Performed employee appraisals

Escalations Group (2010-2011) Interviewed / hired / implemented corrective actions for case managers and leads Planned for/built solid escalation team able to consistently demonstrate competitive metric performance (i.e. typically 1st or 2nd out of 3 teams) in a high-pressure, high-competition environment Developed ability to interact with people to ensure that the escalations group was able to successfully collaborate with internal and external partners. Regularly coached team members (called Case Managers) to guide them toward continued excellence, bringing commercially reasonable resolutions for the most challenging hp customers. Identified risks and managed them using company-proprietary tools Identified issues and tracked them to closure using company-proprietary tools Created status reports for senior management Coordinated and led status meetings with teams, Senior Management and Executives Instituted process improvements (refined complaint assignment, Financials approval process, improved up to 75% of escalation processes) Performed employee appraisals

 Utilized strategic planning skills to produce detailed plans and schedules in MS Project for 850 people. Created, coordinated, and monitored budgets of over USD 1Million Effectively defined and communicated specific expectations to staff  Successfully planned for and supervised a broad range of projects including volunteer recruitment, project assignment delegation, and ministry planning and troubleshooting. Worked successfully with people from a wide variety of cultural and economic backgrounds in vision casting towards common productive goals.

 Created comprehensive plans/schedules in MS Project Scoped projects: defined/analyzed requirements, managed requirements using company-proprietary tools Tracked projects to completion, ensuring that critical deadlines and milestones were met Created and monitored budgets in excess of USD 20Million. Experienced in projects using the incremental waterfall life cycle (good knowledge of industry standard project methodologies/life cycles) Coordinated configuration management process for all commercial airplane departments in the development of simulation models for all Boeing commercial airplanes Created and tracked issues and risk management plans for all Boeing airplanes

 Created and monitored budgets in excess of USD 20 Million. Created and coordinated test plans using MS Project for Flight Deck and Avionics boxes in compliance with regulatory requirements Created and monitored systems engineering plans for body simulations, processes and plans for Large Airplane Product Development Program. Scoped projects: defined/analyzed requirements, managed requirements using company-proprietary tools Coordinated teams in different locations across the world Successfully led engineering and manufacturing groups of 80 personnel in the completion of common company production goals. Well-versed in quality management procedures Identified risks and managed them using company-proprietary tools Identified issues and tracked them to closure using company-proprietary tools Responsible for program reporting (created dashboards/status reports)

 Created plans/schedules and tracked them for 777 airplane Created and tracked budgets related to 777 airplane design/testing Identified and monitored risks and issues under the program Created and monitored budgets in excess of USD 20 MillionIdentified risks and managed them using company-proprietary tools Created dashboards/status reports

 Served as Test Project Coordinator for C-17 Test & Evaluation group for multiple test projects including flight deck elements of the Hydraulic System Simulator, Avionics Racks, and Flight Hardware Simulator Created project plans, schedules, budgets and monitored them Well-versed in quality management procedures Tracked issues/risks to closure

 Sharp business acumen and experienced in managing broad scope of business operations Built plans, schedules, and budgets for C-17 Test and Evaluation in the Avionics Group and tracked them to successful completion Identified and tracked issues/risks on a regular basis

 Built plans, schedules, and budgets for C-17 Test and Evaluation in the Avionics Group and tracked them to successful completion Identified and tracked issues/risks on a regular basis Created status reports

 Proficiently trained private and commercial pilot students in flight procedures, provided FAA ground instruction, computerized mechanics, plane maintenance, and FAA regulations. Consistently ensured delivery of quality client services vital to sustaining and growing clientele base.

 Designed publications to market hall programming. Prepared detailed reports on programs, disciplinary incidents, and residential activities. Served as liaison between students and administrators.

Bachelor Of Science, Aeronautical Studies - Flight Technology

Associate, Aeronautical Studies - Corp. Business Aviation

Master Of Divinity, Practical Theology