Ray Losoya Email & Phone Number

Houston, TX, US

Earth, Texas, United States

As a Cyber Security Engineer at Sysco, I am responsible for deploying, maintaining, and supporting our comprehensive cybersecurity infrastructure. My work involves leveraging various SIEM, UEBA, SOAR, EPP, EDR technologies, and log ingestion tools to enhance our security posture. I specialize in several key security solutions, including SentinelOne, Tufin.

Greater New York City Area

In this position I was responsible for day to day operations in our NetOps department which billed its time and creates work from alarms created by our monitoring system, inquiries and requests for support from internal departments, and reviewing history and trends to resolve issues before they occur. It was determined that I obtain a Security+.

Houston, Texas Area

In this role I was the final point of escalation for support before a decision was made to re-engineer a solution. My duties included repair and rebuilds, researching new technologies that better fit clients' needs, upgrading applications and hardware to keep failures rates to a minimum. I worked with almost every technology that companies used such as.

Houston, Texas Area

• Responsible for the proactive administration, backup management, and monitoring response for client and internal infrastructure. This relates to various types of systems and network technology, ranging from small to.
• Develop a more strategic view of managing work in the NOC through automation and elimination of repetitive tasks
• Provide backup support for the Service Desk Manager with staffing, ticket and callmanagement
• Respond and resolve system and network alarms, and perform continued problem analysis to avoid future events
• Implement, monitor, test, restore data and troubleshoot client backups, including interacting with clients to resolve network events
• Accurately enter all work as service tickets into PSA providing thorough details on the issue, the actions taken and expected next steps appropriate for both internal and client consumption

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area

Houston, Texas

Level II Deskside Support for over 400 users.. Duties included deployments, pc refreshing, troubleshooting pc issues, networking, BES administration, Cisco IP phone administration, setting up new user accounts in Microsoft Active Directory and Exchange, setting up new equipment, automation of software installations, printer maintenance, hardware.

Houston

Technical support analyst supporting a privileged security credential enterprise application. Duties included creating new user safes and accounts managed through CyberArk and synchronized to Active Directory. Provided email, telephone and messaging support to five global regions implementing, testing, migrating, configuring, and updating the enterprises’.

Houston, Texas Area

In this role, I traveled on a City of Houston provided bus fitted with workstations and internet connectivity to help those in less fortunate neighborhoods, schools, and public buildings learn about computers and the internet. This allowed for them to apply for government assistance, get government documents, learn about current events and just become all.

• Remote assistance technician for the Multivendor Group that included vendors Mcafee, Intel, AT&T, Verizon, Time Warner Cable and in company branded services. Responsibilities included logging into a customer’s personal.
• Started off as a contractor and then fully promoted to full time employee within three months
• Promoted to Tier 2 escalation technician after one month of full time promotion
• Authored a technical escalation manual that is currently in use
• Authored a Macintosh OSX manual currently in use
• Featured on Terry Brock’s website video blog representing PlumChoice for repairing his MacBook Pro http://www.terrybrock.com/2010/03/creditcardsoniphone_gethelp/

• Handled day-to-day analysis and ensured uptime of automated kiosks through troubleshooting and debugging of the local software and network correspondence.Selected Contributions:
• Created database programming for the use of the department in reporting system status
• Design and implementation of training documents / processes for software roll outs
• First line of correspondence for any escalated matters from the Help Desk
• Trained Level I support analyst on details of current and future software developments
• Analyzed/Managed systems for their viability/functionality

Houston, Texas, United States

In this role, I was a test engineer that tested over 1000 matrices of code and tasks for business line laptops and servers. The tests involved bios integration, OS functionality, hardware stress testing, and perfecting the out of box experience. I helped build a dash server for quick laptop imaging, helped test now permanently used HP applications such as.

Conroe, Texas, United States

Responsible for all in store customer electronic repairs which ranged from computers, amplifiers, TVs, and home appliancesEarned Team Lead position and was the first store in Texas to start the Geek Squad projectEarned Employee of the Month twice during my employmentMaintained a 95% customer satisfaction level for my department

Houston, Texas, United States

Cyber Security Certificate Program, Information Technology, 4.0

An intensive 24-week long boot camp dedicated to Cyber Security. Skills learned consist of Wireshark, Kali Linux, Metasploit, Burp Suite.

Computer Science, Management Information Systems, General

Activities and Societies: Judo, IT Help Desk,

Diploma, General Studies

Activities and Societies: Baseball, Academic UIL, Improv team, NHS Vice President, Tennis.