Ray Losoya Email & Phone Number

Houston, Tx, Us

Earth, Texas, United States

As a Cyber Security Engineer at Sysco, I am responsible for deploying, maintaining, and supporting our comprehensive cybersecurity infrastructure. My work involves leveraging various SIEM, UEBA, SOAR, EPP, EDR technologies, and log ingestion tools to enhance our security posture. I specialize in several key security solutions, including SentinelOne, Tufin AOS, Cisco Firepower, Illumio, Tanium, Zscaler, and more.Key Responsibilities:Security Coverage: Achieving over 95% coverage of our security stack across all systems, including Linux, Microsoft, Apple workstations, IoT devices, and servers.Vulnerability Management: Conducting network vulnerability scans using a variety of tools and network mapping software, followed by data analysis and reporting for service teams.Automation and Engineering: Automating and engineering deployment, upgrade, and change tasks using PowerShell, Bash, Python, and other tools to ensure efficient completion of requirements.Endpoint reconnaissance and protection:Endpoint Protection: SentinelOne (EPP, EDR), Tanium (Endpoint data recon and operations)Vulnerability Management: Tenable.io/Kenna/MITRE for vulnerability assessment and reportingFirewall Management: Tufin AOS for ACL organization and orchestrationOperating Systems: Microsoft Enterprise and SOHO systems, Linux/Unix (Debian, CentOS, FreeBSD, RHEL, SUSE) for enterprise and IoT solutionsMicroservices and Cloud: K8/Container deployments, AWS, Azure, GCP for infrastructure management and orchestrationNetworking: Cisco devices, including switching, routing, and wireless securityLogging Solutions: QRadar, Splunk, ELK for comprehensive logging and analysisEnterprise Solutions: Storage, databases, application pools, and file sharing solutionsSecurity Solutions: Illumio for micro-segmentation, Zscaler and AnyConnect for VPN, Forcepoint for DLP

Greater New York City Area

In this position I was responsible for day to day operations in our NetOps department which billed its time and creates work from alarms created by our monitoring system, inquiries and requests for support from internal departments, and reviewing history and trends to resolve issues before they occur. It was determined that I obtain a Security+ certification which I received within 2 weeks of being requested. Technologies I worked with daily were:Connectwise ManageConnectwise AutomateWindows Server platforms (2008-2019)Citrix technologies - (Netscaler, ADC, XenApp)Hyper V, AWSConfiguration and support of Palo Alto, Cisco networking devices (switch, firewalls, routers, WAPs, virtual/physical)Palo Alto SIEM (Cortex XDR), Sentinel One threat detection and management. Cloud Service Models - SaaS, PaaS, IaaS (Office 365, Azure, Network/Storage)Network object detection and vulnerability scanning

Houston, Texas Area

In this role I was the final point of escalation for support before a decision was made to re-engineer a solution. My duties included repair and rebuilds, researching new technologies that better fit clients' needs, upgrading applications and hardware to keep failures rates to a minimum. I worked with almost every technology that companies used such as workstations/servers, document scanning, inventory scanners, WIFI mapping, disaster and recovery, backups, building images, applying and deploying domain policies and much more. In this role, I built and deployed Aldridge's hosted VoIP service.

Houston, Texas Area

Responsible for the proactive administration, backup management, and monitoring response for client and internal infrastructure. This relates to various types of systems and network technology, ranging from small to large in both size and complexity. • Develop a more strategic view of managing work in the NOC through automation and elimination of repetitive tasks• Provide backup support for the Service Desk Manager with staffing, ticket and callmanagement• Respond and resolve system and network alarms, and perform continued problem analysis to avoid future events• Implement, monitor, test, restore data and troubleshoot client backups, including interacting with clients to resolve network events• Accurately enter all work as service tickets into PSA providing thorough details on the issue, the actions taken and expected next steps appropriate for both internal and client consumption• Oversee and execute proactive maintenance tasks• Ensure all appropriate client systems and devices are properly monitored• Support and test client and Aldridge disaster recovery solutions• Support services for virtualization technologies: VMware, Citrix, and Microsoft (Hyper-V) across multiple clients• Provide technical services and support at the network level, including but not limited to: connectivity, telephony, routers, VPN, firewalls, and security across multiple clients• Administer both hosted and local cloud solutions for our clients and Aldridge• Perform IT Support relating to technical issues involving Microsoft’s core businessapplications and operating systems•Interact with manufacturers, carriers, and vendors in the solution of software and client network issues• Communicate with clients as required, including: keeping them informed of incident progress, upcoming changes, and scheduled maintenance windows• Work closely with other internal teams while assisting in design, configuration, installation and support of hosted and client systems

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area

Houston, Texas

Level II Deskside Support for over 400 users.. Duties included deployments, pc refreshing, troubleshooting pc issues, networking, BES administration, Cisco IP phone administration, setting up new user accounts in Microsoft Active Directory and Exchange, setting up new equipment, automation of software installations, printer maintenance, hardware installations, training, creating access badges for clients and making sure we met a 95% service level on all our inbound tickets. Construed weekly meetings, devised SLA material and forecasting break-fix patterns and percentages for preventative maintenance.

Houston

Technical support analyst supporting a privileged security credential enterprise application. Duties included creating new user safes and accounts managed through CyberArk and synchronized to Active Directory. Provided email, telephone and messaging support to five global regions implementing, testing, migrating, configuring, and updating the enterprises’ privileged accounts into high a security level vault. Provided process flow, white paper documentation, feedback, and technical expertise to accommodate the client’s needs.

Houston, Texas Area

In this role, I traveled on a City of Houston provided bus fitted with workstations and internet connectivity to help those in less fortunate neighborhoods, schools, and public buildings learn about computers and the internet. This allowed for them to apply for government assistance, get government documents, learn about current events and just become all around comfortable using a computer.

Remote assistance technician for the Multivendor Group that included vendors Mcafee, Intel, AT&T, Verizon, Time Warner Cable and in company branded services. Responsibilities included logging into a customer’s personal computer and performing a virus removal, tune up, networking, troubleshooting look and feel issues, software installations, diagnosing hardware issues, printer installations, digital media troubleshooting and so forth.Selected Contributions:• Started off as a contractor and then fully promoted to full time employee within three months• Promoted to Tier 2 escalation technician after one month of full time promotion• Authored a technical escalation manual that is currently in use• Authored a Macintosh OSX manual currently in use• Featured on Terry Brock’s website video blog representing PlumChoice for repairing his MacBook Pro http://www.terrybrock.com/2010/03/creditcardsoniphone_gethelp/

Handled day-to-day analysis and ensured uptime of automated kiosks through troubleshooting and debugging of the local software and network correspondence.Selected Contributions:• Created database programming for the use of the department in reporting system status• Design and implementation of training documents / processes for software roll outs• First line of correspondence for any escalated matters from the Help Desk• Trained Level I support analyst on details of current and future software developments• Analyzed/Managed systems for their viability/functionality• Communicated experiences felt by the enterprise’s software to the vendor for analysis• Communication controller between the Operation Directors and IT Department of the company• Communicated with Executive level Management weekly to discuss ‘Status of Fleet’ information

Houston, Texas, United States

In this role, I was a test engineer that tested over 1000 matrices of code and tasks for business line laptops and servers. The tests involved bios integration, OS functionality, hardware stress testing, and perfecting the out of box experience. I helped build a dash server for quick laptop imaging, helped test now permanently used HP applications such as TPM security applications, disk sanitizer, and HP Flash. I also tested new technologies at the time such as WWAN, Smart Cards, Bluetooth 2.0, accelerometers, WPA Enterprise security, and TPM security modules

Conroe, Texas, United States

Responsible for all in store customer electronic repairs which ranged from computers, amplifiers, TVs, and home appliancesEarned Team Lead position and was the first store in Texas to start the Geek Squad projectEarned Employee of the Month twice during my employmentMaintained a 95% customer satisfaction level for my department

Houston, Texas, United States

Cyber Security Certificate Program, Information Technology, 4.0

An intensive 24-week long boot camp dedicated to Cyber Security. Skills learned consist of Wireshark, Kali Linux, Metasploit, Burp Suite.

Computer Science, Management Information Systems, General

Activities and Societies: Judo, IT Help Desk,

Diploma, General Studies

Activities and Societies: Baseball, Academic UIL, Improv team, NHS Vice President, Tennis.