Ray Low Email & Phone Number

Singapore

• Financial management - Manage and growth the revenue in department. Work within budget and manage expenses allocated through close monitoring,Manages service inventory. Expand customer’s contract base both new and existing through aggressive proposal. Driving force behind and ensuring meeting the dept annual plan, installation and service delivery.• Demand Management – Drives business and service outcomes, manages communications and expectations with business clients, engagement with key customers as primary point of interaction and contact. Continuously review and take adequate action to improve the business and meet market demands. Identify and initiates new opportunity for revenue expansion.• Operation/Service Management – Manages service team, including design, workflow and special procedures, aggregate demand management, work assignment, SLA, sourcing specific to service, seek continuous improvement through collection and analyse of data.Setup customer program such as retention, monitoring and feedback station. • People Management – Strategic planning and staffing, organisational development, as well as recruitment, retention and development of individual. Take close and interest in development of teams through product training, employees coaching and goal setting of each staff.• Supplier and Contractor management - Liaise and work with suppliers and contractors for better hit rate in tender or project proposal. Evaluate suppliers and contractors performance in products and workmanship standpoints. Take priority in safety practice, compliance and welfare of contractors and employee and ensure adhering and meeting EH&S..

Singapore

Driving force behind and ensuring the department in meeting the sales plan numbers Order and Sales.Manage pipeline to meet or exceed quarterly and annual goals.• Devise plan and drive initiatives for market expansion and service quality delivery.• Utilize creativity and out-of-the-box thinking to proactively develop new ideas and/or creative programs to stimulate customer interest and demand, resulting in new approaches to prospecting and lead generation.• Study market trend and understand new security products availability and technologies and incorporate to company business opportunity.• Establish short- and long-term strategies for the lead generation team, inbound and outbound, to meet present and future sales and marketing team objectives.• Identify and creates business opportunity through projects for the sales team, using available tools .• New products testing and evaluation by team and develop application and strategies to market.• Set objectives and KPI of individual sales staff and with total alignment with company direction.Continuously review and take appropriate action to improve or highlight representative statistics, including sales, service, conversion, leads sharing, synergy and field efficiency target.• Continuously manage the performance and development of team through coaching, development, motivation, goal setting and general direction.• Provide disciplined performance management for team. Define and communicate annual goals perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner