Managed day to day operations for all P.O.S. (Point Of Sale) systems, VoIP phones, printers, networks and systems for over fifty locations across five states. Designed and implemented store infrastructure and P.O.S. terminals. Designed and implemented disaster recovery plans for each our most critical information systems.Trained new store managers and employees how to operate the PC’s and POS system. Performed the following tasks:• Managed VMware & Hyper-V servers.• Maintained corporate antivirus system & VPN services (Sophos).• Maintained corporate WAN & MPLS connections.• Day-to-day IT operations & customer support.

Primarily provided code modification for web applications as well as HTML design. I also assisted in the day-to-day operation of the business as well as system administration for our clients and web servers. This was primary done remotely utilizing several administration tools to reduce our overhead. Performed the following tasks:• Utilized HTML, CSS, PHP, and MySQL for web page development. • Worked with content management systems such as Wordpress, Joomla, and phpBB.• Designed and modified web page graphics.

As a tier three technician, I was responsible for repairing Hewlett-Packard employees’ computers. My tasks varied from repairing simple desktop computers to repairing server and CAD-grade equipment. I held this position for just over two years, even when the contract was transitioned from The Kemtah Group to BlackBox.Beyond end-user support, I also assisted in the maintenance on the automated imaging process. In this process I used several industry-standard applications, including Symantec Ghost and Altiris Deployment Solutions. Performed the following tasks• Desktop, server and notebook hardware support.• Desktop image development & distribution.• Using Symantec Ghost Enterprise in combination with Altiris PXE server.• Employee and engineer user support. • Hardware maintenance and component repair of business class printers (including plotters).• Remote server deployment

Ran and operated a small home-based business by providing computer repair services for home users and small businesses. I provided support for clients’ desktop computers, laptops, printers and small network installations. Performed the following tasks:• Customer account management.• Computer installation and refurbishment.• Network design and implementation.• Non-profit work and donations.